They rebooked 1 of my multi city flights and cancelled the rest
Has this happened to anyone, my partner and I bought a multi city flight and when one flight had to be cancelled and rebooked because of technical issues, the other 2 flights got cancelled.
Melbourne -> Singapore (Jet star)
Singapore -> Taiwan (China airlines)
Taiwan -> China (China airlines)
A few days before my flight to Singapore I got an email saying my flight had to be cancelled and rebooked due to technical issues, so I went on their portal and engaged with someone via jetstar chat. They were able to rebook me into the next flight which was 4 hours later, things happen, it is what it is. I didnt mind too much.
Fast forward to a day before my Singapore to taiwan flight I check the Qantas app to double check the flight time and both the taiwan and china flights no longer appeared. I quickly call Qantas and the person told me ya the taiwan and china flight has been cancelled, naturally I asked why that happened.... they said the previous person cancelled them and removed them from my booking ref. Anyways the person reinstates my taiwan flight but my china flight is now considered "waitlist". So I asked what that is and they said ohh the system is just syncing, allgood you'll be fine at the airport. I cant really do anything except to accept it, I kept asking for them to change or remove the waitlist status on the app but they couldnt.
While in taiwan we constantly check the Qantas app to see if the waitlist status would change, it doesn't but then 2 days before our china flight it has been removed from the app once again. We call again because something felt weird, the last time it was removed from the app the flights were fully cancelled. We call and she put the flight back onto our booking ref and confirmed the waitlist is allgood aslong as we have a ticket number. So 2 people now have confirmed its allgood and there's nothing much to discuss except to believe them.
On the day we need to catch the flight to china we arrive at the airport early to make sure everything goes smooth and the lady says there is no ticket. The ticket number we have is Qantas version of the ticket number and nothing was ever confirmed with china Airlines. Our heart sank, there was no more seats and this airport was small. We quickly called Qantas and they're like yup just book another flight, we will refund a portion to you. Im like what? You need to refund thr whole cost, you guys did this. Anyways the whole time they said they cannot confirm anything just go buy a ticket and create a claims ticket.... the next flight costed 1.6k for 2 people (2 hour flight btw) and we had to uber to another airport...
We arrive in china and i get my receipts ready to create a claim and guess what... the flight that was "waitlisted" doesn't exist on my booking anymore so I cant even tag a claim against it... I cant call Qantas while in china as I have no minutes but will be returning back to aus next week.
Has anyone else been through this, what is the best path (apart from creating a claims which i will do asap) to get this sorted because I know the customer support is most likely going to make me go in circles.