Hey everyone! I ordered a customized Lenovo Legion laptop (₹1,51,175) directly from Lenovo India's official website. It arrived in India on May 2, 2026 and has been stuck at "Arrived in Country - Pending Customs" ever since. Today is May 5 — so it's been 4 days with no update.
The estimated ship date on the portal kept changing — started at May 11, moved to May 13, then improved to May 12. Portal still shows "Pending Customs" with Est. Ship Date: 12/05/2026.
Yesterday I received an email from Lenovo saying:
"We are happy to inform you that your order has been shipped from the manufacturing plant and will be delivered to you within 16/May/2026"
But here's the confusing part — my laptop is ALREADY in India pending customs, so why does the email say "shipped from manufacturing plant"?
Called Lenovo support and they just said "please wait." No specific reason given for the delay.
How many days did customs take for you? Any tips to speed things up? 🙏🎮