At what YOE did you get a chance to work on Service Portal, Integrations etc?
I have around 4.6 YOE. Recently, I made my first switch. But during all the interviews and calls from recruiters, pretty much everyone asked if I had experience in the following:
Implementation project
Service Portal
Integration
NowAssist, etc
Unfortunately, I didn't. Thankfully, I was able to get into a good company. Here, after fighting to get into an implementation project, I was able to. I even had managers saying that without implementation experience, no one would take me and asked to join support projects for tickets. I previously never worked in support and worked only on enhancements. Anyway, once I started working on this project, all was good, and I worked on some stuff I had never worked before.
But what I noticed was that integration, service portal, now assist, etc. was given to seniors with 8+ YOE. This made me wonder if this is the norm everywhere, and if yes, why do recruiters ask for experience in these at 4 YOE?
I would love to hear how it was for you, and is there anything that can be done from my end.
Thank you!