u/Due-Source1068

After waiting for an hour outside the Hermes store in Barcelona sun during a heat wave we finally got in. We were soooo excited! I already knew exactly what I wanted to purchase. I was checked in on a handheld tablet and there were 4 people waiting ahead of me on the handheld tablet line to meet with an SA. There seemed to be numerous SAs who didn't seem to be helping anyone.
After waiting for another hour to meet with an SA we gave up and left. I'm extremely upset about this experience in Barcelona. I was going to make a substantial jewelry purchase and am now so turned off by the experience I won't buy Hermes in the future. We had a wonderful experience at Tiffany's and Chanel. The SA's were extremely friendly and welcoming and made purchases there instead.

Any thoughts

After waiting for an hour outside the Hermes store in Barcelona sun during a heat wave we finally got in. We were soooo excited! I already knew exactly what I wanted to purchase. I was checked in on a handheld tablet and there were 4 people waiting ahead of me on the handheld tablet line to meet with an SA. There seemed to be numerous SAs who didn't seem to be helping anyone.
After waiting for another hour to meet with an SA we gave up and left. I'm extremely upset about this experience in Barcelona. I was going to make a substantial jewelry purchase and am now so turned off by the experience I won't buy Hermes in the future. We had a wonderful experience at Tiffany's and Chanel. The SA's were extremely friendly and welcoming and made purchases there instead.

Going to go the rep route. Totally not worth the Hermes game. So snooty. Why do I have to beg to buy from the boutique?

After waiting for an hour outside the Hermes store in Barcelona sun during a heat wave we finally got in. We were soooo excited! I already knew exactly what I wanted to purchase. I was checked in on a handheld tablet and there were 4 people waiting ahead of me on the handheld tablet line to meet with an SA. There seemed to be numerous SAs who didn't seem to be helping anyone.
After waiting for another hour to meet with an SA we gave up and left. I'm extremely upset about this experience in Barcelona. I was going to make a substantial jewelry purchase and am now so turned off by the experience I won't buy Hermes in the future. We had a wonderful experience at Tiffany's and Chanel. The SA's were extremely friendly and welcoming and made purchases there instead.

After waiting for an hour outside the Hermes store in Barcelona sun during a heat wave we finally got in. We were soooo excited! I already knew exactly what I wanted to purchase. I was checked in on a handheld tablet and there were 4 people waiting ahead of me on the handheld tablet line to meet with an SA. There seemed to be numerous SAs who didn't seem to be helping anyone.
After waiting for another hour to meet with an SA we gave up and left. I'm extremely upset about this experience in Barcelona. I was going to make a substantial jewelry purchase and am now so turned off by the experience I won't buy Hermes in the future. We had a wonderful experience at Tiffany's and Chanel. The SA's were extremely friendly and welcoming and made purchases there instead.