Lied to now waiting….
I spent almost 30 minutes on the phone with them last month and was given a set price for the next six months first month. It was prorated which is good and then the next month I got the price I was supposed to. Then this month it shot back up. I called them and they keep me on the phone for another 30 minutes to tell me I was right I was promised that price and I didn’t receive and told me they had to escalate it and will send me an email…… I have to wait for an email to get this settled. It is ridiculous so while I wait for this email, I am pricing out other companies and by the time I get this email I will be canceling.
How is a company run like this? It’s insane. I have used them for 10 years and they finally pushed me far enough to cancel..