Please help...think I've lost my item and refund
I recently ordered something from John Lewis and tried to cancel it but couldn't, so John Lewis told me I should refuse delivery.
When I went to answer the door the delivery driver had already put it behind the bins and marked as delivered. (I've recently had knee surgery so am super slow!)
I told him I needed to refuse the delivery and he said he will take it back to the depot but he couldn't do anything else. I asked to take a picture of him taking it away as proof it wasn't delivered and he said no, which made me super worried. Before he responded to the question I did actually take a picture of him (by accident).
Whilst it was supposed to be Royal Mail...it wasn't. I can't remember which company he said, but he wasn't in uniform at all.
I realise it is very likely the parcel won't get back or be marked as refused delivery.
Is there anything I can do? I should have just accepted injury and returned it.
Does anyone know which companies Royal Mail use?
Thanks so much for any help.
