
Upgrade with Cash greyed out
Hello all, hope everyone is keeping safe!
I have a flight scheduled in September and I was looking at upgrade options pretty regularly (it’s a 13 hr flight so was hoping I get lucky with pricing lol). This week, the upgrade with cash option is greyed out for some reason, when the weeks before it was clickable.
I’ve asked live chat and technically can still upgrade by getting in touch with them, but then I won’t really know the price until I chat with them which is annoying. They also said it shouldn’t be greyed out.
Does anyone have a solution or has anyone experienced this before and had it fixed?
Appreciate your help 🙏🏼
Edit: cant sleep so went to live chat to query again - the next guy was super helpful, said it’s bc my flight was adjusted by 10 mins and it wasn’t synced to my itinerary (i reckon it’ll sync in a few days when i get an email for the updated schedule). He has manually updated the itinerary for me and i can now check and click on the upgrade with cash :)