u/EmotionInfinite3525

Hello! I recently stepped into a higher level in management. I started at this company 5 years ago as a part time employee. I have quickly moved my way up and have helped make big changes! I’m very proud of the work that I have done, but my last position felt a bit stagnant. I felt like I was more of a manager when I worked with the team than when I did when I moved to an office. I feel like I’ve gotten a bit rusty with my leadership skills/knowledge. Specifically in handling conflict resolution and employee complaints.

I’m a hard worker and have put up with a lot over the years. I have worked my ass off to be here and very seldom did I complain. I just made the moves to make the working environment work for me and the rest was history. This also makes it difficult for me to emphasize with people who start complaining about bad training and rude coworkers when they get corrected for something. I don’t have much empathy for people who throw in the towel the minute things get tough and I’m having to deal with two people like this right now. They will also turn around and complain to other coworkers about how bad the communication is and have turned to anonymously posting on our local Facebook page (they did not do a good job at hiding identity). Which I think is a sign that I’m not doing something right or my leadership team needs some help.

Does anyone have any good book recommendations, articles, podcasts, anything that could help me learn more about conflict resolution? Anything about running a strong team? Ways to shift our focus? I have an idea as to where we need to go, but I just want to learn more and make sure I’m making the right decisions. I’m also dealing with some imposter syndrome and currently doing the job of two managers while I wait for my second. It’s been almost a month now 😮‍💨 I’ll get it done tho! Always do!