
Handle won't turn urget help please
Hello everyone,
I bought this mechanical lock Yale SL7100.
It arrives with the handles in the vertical position.
To change it to the horizontal position, there is an Allen screw on the spindle hub that needs to be open, and the handle can move to the desired position.
On the inside door piece, I managed to open the screw and adjust the handle fairly easily.
On the keypad side, no matter what I do, the screw will not open, no matter how much force I use.
I thought it was a bad piece, so I went and replaced it with another one, same same story.
Can someone please tell me what I did wrong?
Or any advice on how to adjust the handle to the horizontal position?
Any help will be greatly appreciated. I really appreciate it; I need help here.