As the title says,

i ordered an item off very.co.uk, long story short, the parcel never arrived, the photo is not my house, i live in a new estate in the UK where the entire street is basically copy and paste, so they said the photo is not much help anyway.

Anyway after talking to customer support, they’ve said a specialist will be in contact, and they will come to my house in the next 3-6 weeks, and they will ask all my neighbours, check my house, check around to see where the parcel can be and so on,

Is this normal? i mean really? they’re gonna send someone to drive around my estate, ask all my neighbours? and check around my house?

I mean i understand if this is what normally happens and it needs to be done, but i’ve never heard of this, seems a bit weird for a company to send someone out, come look around for 10m, and leave?

So does this actually happen? or are they just bluffing?

As the title says,

i ordered an item off very.co.uk, long story short, the parcel never arrived, the photo is not my house, i live in a new estate in the UK where the entire street is basically copy and paste, so they said the photo is not much help anyway.

Anyway after talking to customer support, they’ve said a specialist will be in contact, and they will come to my house in the next 3-6 weeks, and they will ask all my neighbours, check my house, check around to see where the parcel can be and so on,

Is this normal? i mean really? they’re gonna send someone to drive around my estate, ask all my neighbours? and check around my house?

I mean i understand if this is what normally happens and it needs to be done, but i’ve never heard of this, seems a bit weird for a company to send someone out, come look around for 10m, and leave?

So does this actually happen? or are they just bluffing?

Acceptance rate isn’t fake, it just doesn’t work the way you think

TL;DR: The percentage you see is a rough indicator, not the actual mechanism. What seems to matter is consecutive declines. Decline a few in a row and the orders dry up until you accept one, no matter what your percentage says.

A lot of people here are convinced acceptance rate does nothing at all. I get why, but I don’t think that’s right. Here’s what I’ve noticed over the last few weeks.

Does it exist?
Yes. But a 20% acceptance rate doesn’t mean you get 20% of the orders you’d otherwise get. That’s the assumption that makes people write it off, you’d expect 2 in 10, it obviously doesn’t work like that, so people conclude the whole thing is made up.

What I’ve actually seen:
When I get a free delivery notification I’ll switch on for a bit just to see if it’s worth going out. It’s been dead where I am for a couple of weeks, so I declined a lot and dropped to 0%.

At 0% I went out on a Friday and a Saturday, proper busy nights, and sat there four hours without a single order. But the moment I accept one, I’ll get 3-4 in quick succession, exactly like normal. Keep accepting and it stays normal. Start declining again and I’m back to nothing for hours.
Same pattern at the start of a shift. If I go online and decline the first two within ten minutes, there have been multiple times where nothing came through for 40+ minutes. Accept one early and the pace is normal from then on.

My theory
It’s not a percentage roll, it’s a streak check:
• Decline ~3 in a row → you go quiet, even with a high percentage
• Accept ~3 in a row → volume comes straight back
The percentage is just a vague summary of whether you’re actually delivering. The streak is what dispatch is reacting to in the moment.

Why this explains people thinking it’s fake,
If you decline 2 and accept 1, over and over, your percentage tanks, but you never string declines together, so you keep getting offers at a normal rate. That’s the guy sitting at 10% telling everyone acceptance rate does nothing. He’s right that his percentage isn’t hurting him. He’s just never triggered the thing that actually does.
Obviously this is my own experience in one area, not hard data. Curious whether anyone else has seen the same pattern, or the opposite.

Basically the merchant has turned off the option to leave it in a safe place, i have a dedicated delivery area for the house where there is no worry about a package being stolen or theft, but i wont be available to tick the option to leave it in a safe place as its signature required.

I want them to leave it there as it’s much easier, i don’t think a signature can be waived online, a note on the door might be the best way i’m guessing.

After contacting the merchant it is an automated system and they cannot enable the option to leave it in a safe place,

Departure country : Netherlands
Destination : UK