u/Existing-Analyst9310

I am scheduled to pick up my R1S next week but I need the invoice modified so I can present it to my credit union so they can cut a check. Also, for no reason at all they added $1600 to my invoice for a transfer fee so "I could get my car sooner" but I didn't want it sooner and I did not authorize the transfer. They sent me a modified invoice with that charge saying your contract has been modified, please sign. I asked several times - what did you modify but no answer. I have left messages for them to call me - nothing. My "guide" disappeared and I can get no help from her. God, I hope their maintenance service is not this bad.

Email account is blocked - FOR TWO YEARS - for supposedly trying too many times to login. About every three months I try to work with MS (NO) support. I filled out a Request for Reinstatement, 6 months ago and got an email saying every thing was fixed but it wasn't. Today, I spent about 15 minutes explaining to a chat what my problem is and what I have already done to fix it. Finally, Mr. Chat said I need to go to a specialized group to fix my problem - that I should go to Outlook.live.com and click on the help button in the upper right hand corner of the site. And then he hung up on me, so to speak. I did that and there is no help button where he said. I clicked on help and it said it could help more if I signed in, even though I was already signed in. I signed in again and fell into the loop. So I went back to chat and got Monalisa who, after a few minute told me that I needed to wait 15 minutes and then to go to Outlook.live.com and click on the help button in the upper right hand corner of the site. And then she hung up on me also. When I tried to get back into chat - MS informed me that I had use up all my support chits and had to wait 24 hours before trying again. I guess since MS Office 365 is their cheap version, it doesn't actually provide any support. Anybody have any ideas?