TFL Closed my Autopay Account and sent Debt Collectors to me
As it says, I had a dormant TFL Autopay account that I frankly forgot about because (a) sold the car for scrap and (b) I forgot my password and was essentially locked out because TFL makes it IMPOSSIBLE and I mean IMPOSSIBLE for you to get back in once your forget your password. Got locked out and honestly didn’t bother.
Whelp, turns out that my account was considered dormant, apparently they sent a mail to me on 27 August that I did not receive and today I got a debt collection email from CEDR. Essentially, I’ve been charged £5.50 for them to close my account and because I had no idea I was meant to pay this, I’m now being pursued by debt collectors. I’ve checked my email and didn’t even receive an email from TFL? Apparently just a random letter that was sent a month ago.
I’ve checked online and are they even allowed to charge this? To my mind I’ve done nothing wrong (just letting an account go dormant)? Should I just appeal? I know it’s not a big sum but I’m honestly fed up with rip off Britain and TFL has genuinely one of the worst autopay / payment systems known to man and they make it one of the most unpleasant experiences dealing with trying to pay anything. Also, being an infrequent driver, I refuse to pay 10 quid to register my car on autopay…