New cancellation policy
I’m new to Equinox, and one of the things that made me want to sign up was how flexible the class booking policy was, especially since I have a job with unpredictable hours.
Going from a 5-minute cancellation window to 90 minutes feels like a pretty significant change. I completely understand having a cancellation policy, but 90 minutes makes it much harder to book classes when you’re not sure exactly when you’ll be able to leave work.
Does anyone else feel the same way? If enough members do, I wonder if there’s a way we could collectively ask Equinox to reconsider the policy — either reverting to the old one or finding a middle ground, like 30 minutes.
Not sure what the best way to do that would be, but I’d definitely be interested in organizing something if there’s enough support.