Cloud Alpha Wireless - EQ and DTS:X have absolutely no effect (Windows 11 24H2)
Hi everyone,
I bought a brand new HyperX Cloud Alpha Wireless yesterday and I'm having a strange issue.
The headset itself works perfectly:
- Audio works
- Microphone works
- Battery reporting works
- NGENUITY detects the headset
However, neither the Equalizer nor DTS:X have any effect at all.
Turning EQ ON/OFF makes absolutely no audible difference.
Turning DTS:X ON/OFF also makes absolutely no audible difference.
There isn't even a brief audio restart when toggling them.
System:
• Windows 11 24H2 (Build 26100)
• HyperX Cloud Alpha Wireless
• Firmware 4.1.0.8
• NGENUITY 5.38.0.0
• NGENUITY Legacy 2.38.0.0 (same issue)
Things I've already tried:
- Firmware update
- Latest NGENUITY
- Legacy NGENUITY
- Complete reinstall
- Different USB ports
- DTS APO service is running
- DTS components are installed
- Visual C++ Redistributables installed
- Multiple PC restarts
- Driver reinstall
- Windows audio enhancements / Exclusive Mode
Device Manager shows everything correctly.
Has anyone experienced this with Windows 11 24H2 or found a solution?
Any help would be appreciated.