So nervous for AD1 in Seattle, any advice?
About to go to AD1. For anyone who’s done it before, what should I expect or know beforehand? Anything you wish you knew going in?
Thank you!
About to go to AD1. For anyone who’s done it before, what should I expect or know beforehand? Anything you wish you knew going in?
Thank you!
I’m a brand-new Amazon Area Manager straight out of college, and I’m honestly trying to understand how this is supposed to work.
I’ve been meeting people at the warehouse who started as Tier 1 associates and worked their way up. Some of them have years of actual Amazon warehouse experience and seem to know the operation inside and out.
Meanwhile, I’m coming in externally straight from college with basically zero warehouse experience, and I’m supposed to eventually manage a large group of associates.
That’s the part I’m struggling to wrap my head around.
How do you effectively lead people who know the job and the building way better than you do? If an associate comes to me with a problem, how am I supposed to actually help them when I’m still learning what everything means myself?
I definitely don’t want to be the stereotypical fresh college-hire AM who walks in thinking they know everything just because they have the title. I actually want to learn the operation, earn people’s respect, and be useful to my team.
I’ve also heard a lot about Amazon AM turnover, burnout, long hours, etc. Is the turnover really as high as people make it sound? What usually causes new AMs to quit or fail?
For people who started as Tier 1 and moved into leadership: what do you wish external college-hire AMs understood?
And for current/former AMs who also started straight out of college: how rough were your first few months? When did you finally feel like you knew what you were doing?
Basically: How do I survive my first year, actually become a good AM, and avoid being the clueless college hire everyone hates?
Any advice, even brutally practical advice about what NOT to do, would be appreciated.
I’m a brand-new Amazon Area Manager straight out of college, and I’m honestly trying to understand how this is supposed to work.
I’ve been meeting people at the warehouse who started as Tier 1 associates and worked their way up. Some of them have years of actual Amazon warehouse experience and seem to know the operation inside and out.
Meanwhile, I’m coming in externally straight from college with basically zero warehouse experience, and I’m supposed to eventually manage a large group of associates.
That’s the part I’m struggling to wrap my head around.
How do you effectively lead people who know the job and the building way better than you do? If an associate comes to me with a problem, how am I supposed to actually help them when I’m still learning what everything means myself?
I definitely don’t want to be the stereotypical fresh college-hire AM who walks in thinking they know everything just because they have the title. I actually want to learn the operation, earn people’s respect, and be useful to my team.
I’ve also heard a lot about Amazon AM turnover, burnout, long hours, etc. Is the turnover really as high as people make it sound? What usually causes new AMs to quit or fail?
For people who started as Tier 1 and moved into leadership: what do you wish external college-hire AMs understood?
And for current/former AMs who also started straight out of college: how rough were your first few months? When did you finally feel like you knew what you were doing?
Basically: How do I survive my first year, actually become a good AM, and avoid being the clueless college hire everyone hates?
Any advice, even brutally practical advice about what NOT to do, would be appreciated.
I genuinely don’t know if I’m overreacting, but I’ve never had a customer service experience like this.
I accidentally entered the wrong PIN too many times, so my debit card was temporarily locked.
That’s not the issue.
I completely understood why it was locked.
My only question was:
Why does it have to stay locked until midnight? Why can’t it be unlocked immediately?
Instead of answering that question, the agent kept repeating the exact same thing:
“The restriction will automatically be removed at MIDNIGHT.”
I asked again.
“Why midnight?”
Not “Why is it blocked?”
“Why midnight?”
Then they continued explaining that I entered the wrong PIN too many times… which I had already acknowledged from the very beginning. They completely ignored the actual question I was asking.
At one point, they even replied with “MIDNIGHT” in all caps, which honestly felt like they were yelling at me instead of helping me.
I then literally said:
“I never asked why it is blocked. I know I entered the wrong PIN. I’m asking why it can’t be removed now instead of midnight.”
Still no answer.
Then, instead of explaining the policy or answering my question, they said I should call a specialist… and immediately ended the chat.
So after all that, my original question was never answered.
That’s what frustrates me the most.
If the answer is simply, “It’s a security policy and the system can’t override it,” that’s completely fine. I would’ve accepted that in two seconds.
But don’t ignore the question five or six times, repeat unrelated information, type in all caps, and then end the conversation.
I’m honestly shocked this level of customer service is considered acceptable.
Has anyone else experienced something like this? Am I expecting too much, or would you also find this incredibly frustrating?