

Pls make it clear to customers they are lowering our tip not increasing it
Forgot to post this at the time. Nothing was replaced, she got everything she wanted. Very sweet old lady comes out as soon as I arrive. I told her I bagged a bit heavy so I carried everything in and put it on the counter. She was super thankful and nice. We had small talk about weather, coming summer. Played with her dog a bit. She thanked me again when I left.
Noticed later that she reduced her tip from $20 to $5. Literally nothing went wrong. There is no other explanation. She thought she was increasing her tip.