Account Holder Here.

Wow. I don’t know what else to say.

So earlier this year, my wife noticed a massive dip in internet speeds following a routine service in the area that included a heads up that our internet would be out. After dealing with it for months, we finally called a tech in. Turns out according to him after lots of testing during the service they didn’t properly reallocate or redistribute, so our speeds went to basically nothing. He provided a new modem - nothing. New cables - nothing. To test he ran a cable directly into the NID under our back door and into the modem. He then left because he had another call but assured they were working on reallocating and it should fix. Then he would come back to remove the cable and replug in our outdoor cable into the house entry. That was months ago.

After repeated attempts to get someone to get this cord out over several months we have just been living with this cord going from the NID directly into the modem under the back door.

Last night we had another service interruption. After a couple hours got the text it was all done and service to the area was restored. Still no internet at my house.

Got someone to make an appointment for today between 8 AM to 12 PM. No one came. Wife called back. Spent hours on the phone. Now we have an appointment for a week later after we were told ‘no one was home’ when we were waiting by the door and looking out the windows nonstop.

So now we have no internet through no fault of our own. Our appointment was just not done and it was lied about so now it’s on us for ‘not being home’. My wife was screaming on the phone for hours because everyone just kept saying ‘they can’t get anyone out especially when you weren’t home for the appointment time’. The makeup appointment is a week away and working remote I can’t do so I’m facing not working for a week because someone lied about us not being home. We still have a cord going from my office under the back door directly to the NID outside that still isn’t gone after months, and now the HOA is also threatening us about it because it impedes grass cutting.

I just want someone to fix the internet issue that was caused by this service interruption (nothing we did) and fix the cord (which wasn’t us either). And it’s taking all of our sanity just to try getting that to work.