Support
Eight days with no response to a support ticket is not acceptable for a platform at this price point. When customers are paying a premium, they’re not just buying hardware or software — they’re buying reliability, and support is supposed to be part of that package. Right now it feels like there’s effectively no customer service at all, and that’s a serious problem. I appreciate community members saying they’ll chase things up, but it seems to stop there and nothing actually happens. If Manus is dealing with backlogs, staffing issues, or internal changes, then the community deserves transparency. Silence only makes the situation worse. People can handle delays when they’re told what’s going on, but being left completely in the dark for over a week is not something any paying user should have to deal with. Manus needs to address what’s happening with support and give customers a clear update.