
Parcel to Spain returned in error, stating missing Customs Declaration
See title - not exactly sure what to do now?
I paid around £18 to send this package to Gran Canaria, the Royal Mail staff member completed and printed the customs declaration label, which I signed and then she stuck to the back of my package (see image). But it has been returned to me, with a pink label stating "missing customs declaration" (also see image)
Checking the tracking, it also shows delivered in Spain today (see image), despite the fact it was delivered back to me here in Glasgow! (but also that it was handled by Glasgow mail centre today prior to delivery, so that should clarify that issue hopefully if I show the tracking details🤞)
Any ideas how to get this sorted? I obviously refuse to pay another £18 to send it again, as that was already very expensive 😅 - will Royal Mail refund me do you think? Or just say "nothing to do with us" if they see it as a customs issue? Should I take it back to the post office I sent it from, to discuss with them?
The only possible thing I can think is that:
A) At customs they somehow didn't check the rear of the parcel and therefore didn't see the customs declaration, or
B) They took possible umbrage at the fact that it says £0.00 under 'Value' on the customs form, since what I was sending has no financial value to speak of.
Thanks for any advice!
PS: already checked the RM website and see nothing available to get help with a case like this.