u/Foreign-Ad-6770

I have never had this happen to me before - how do I go about handling this?

What I have:

An unhappy customer ):

A video of me packaging and shipping the item

Edit: I opened a support ticket and am waiting to hear back - I call ups asks me to log in and I had to create an account.. I create the account and it’s sending me a verification code, I input the code and it said it’s invalid.. I am just so confused does anybody have information?

Wondering if anyone has seen anything like this before - AI seems to think it’s either an emerald or glass stone, and possibly vintage??

From what I can tell the metal is 10k solid gold, any pointers are appreciated I just started getting into this!

I see a 10k stamp, and a “c” with a circle around it…

I just want to know if this is something people recognize, or if it’s just a random ring - or if it’s even real gold..

Edit: I see bubbles - it’s most likely glass