Canceled Optimum Due to Move and They Just Sent a notice of payment due!
Canceled Optimum because I'm moving somewhere where there is no Optimum. This was back in early May. Never got an email re: cancelation. I called again and they assured me it was canceled and provided me with a cancelation number. I returned the equipment the same day I canceled the account via Fedex (on May 4th). I was assured I wouldn't be changed anymore. Lo and behold - today - I receive a text saying my statement is ready for $236!! I can't go into my account because they've turned it off. I called on the phone line associated with my former account and and automated voice said the charge was due to equipment not being received and said that when it is received - there were be a credit. Today is June 6th. Again - I canceled and returned the equipment May 4th. I have the Fedex info.
Are they that backed up with returns that we're being asked to PAY after canceling? FEDEX tracking confirmed it was DELIVERED May 5 at 11:02am.
I've called my bank to block any charges going through. I'm not paying for service I canceled a month ago. I was waiting for something like this to happen. Has anyone else had this issue? Should I just wait it out? I can't get anyone on the line now.