Email I received from LSH re: Hyalo vials
This email comes after rep. From LSH posted here yesterday saying people who purchased Hyalo will be refunded.
So LSH, which one is it?
“Thank you for reaching out and I am so sorry about your concerns! Do you mind to send us photos of the vials that you received that showcase the lot number on the vial.
*** Note: I sent photos with my email. Canned response?
Once we receive the photos, we will open an incident report directly with New LifeRx on your behalf. As the dispensing and shipping pharmacy, New LifeRx is responsible for reviewing all medication-related issues or concerns and is also the only entity authorized to approve a replacement or refund.
What happens next:
- Our team will open an incident report with New Life Rx
- The pharmacy will review the details of the concern
- If additional information is needed, either our team or the pharmacy may contact you directly
- The pharmacy will determine eligibility for replacement or refund, if applicable
Please note that response and resolution timelines are determined by the pharmacy.
We will follow up with you once we receive an update from New LifeRx,
Please let me know if you have any additional questions in the meantime. I hope you have a great evening!
Best,
(name redacted by me)