u/Friendly-Track-7762

I am using an Iphone 14 Pro with IOS 26.5, with 2T icloud storage and half of my 256gb storage still available in my iphone.

Never encountered this issue before, last saturday after i updated my whatsapp. it completely froze, i couldn't do anything with it for hours. So i tried to offload the app and install again several times with no luck, at one point my phone didn't even let me install the application again. My final option was to delete the app completely, and restore it from my icloud again. Which i did, however my first time restoring, it was stuck for 15 hours at 99% and couldn't move (22gb 10 years of back up messages including work), deleted the app and tried multiple times with no luck

I then looked to reddit users for solutions and tried the following

1. Toggle the whatsapp option in icloud on and off
2. Restart my phone and try again
3. Use a stronger wifi
4. Contact apple support and tried to settle it for almost an hour, they said nothing wrong with my data
5. Emailing Whatsapp support (which was Ai and completely useless)
6. and finally the option that worked, was to miror my phone to a Macbook, and toggle the restore there, which worked.

however then i was faced with another issue, after backing up, msgs started to flow, however, none of the media was in and i couldn't even search for any words in any conversation, and the app completely froze again after 5 minutes permanently. I then tried to transfer my whatsapp to whatsapp Biz, again i can use it for 30 minutes then it stopped. same issue.

was tempted to get a new Iphone until the next day, i went to a mobile phone shop and tried again

1. Transferring everything from my current phone to a new iphone, and tried to restore whatsapp there (didn't work)
2. only installing whatsapp in a new iphone, and restoring whatsapp without other apps (didn't work as well)

So now, after a week without whatsapp which my work heavily rely upon, i am here asking whether anyone also faced the same issue and found a solution, because i really cannot lose my whatsapp data ): Please help guys....or does anyone knows someone in whatsapp that could help, would really appreciate any help and advise !

my last option is to start completely fresh, while keeping my icloud backup. and hopefully one day i could restore it again....

I am using an Iphone 14 Pro with IOS 26.5, with 2T icloud storage and half of my 256gb storage still available in my iphone.

Never encountered this issue before, last saturday after i updated my whatsapp. it completely froze, i couldn't do anything with it for hours. So i tried to offload the app and install again several times with no luck, at one point my phone didn't even let me install the application again. My final option was to delete the app completely, and restore it from my icloud again. Which i did, however my first time restoring, it was stuck for 15 hours at 99% and couldn't move (22gb 10 years of back up messages including work), deleted the app and tried multiple times with no luck

I then looked to reddit users for solutions and tried the following

1. Toggle the whatsapp option in icloud on and off
2. Restart my phone and try again
3. Use a stronger wifi
4. Contact apple support and tried to settle it for almost an hour, they said nothing wrong with my data
5. Emailing Whatsapp support (which was Ai and completely useless)
6. and finally the option that worked, was to miror my phone to a Macbook, and toggle the restore there, which worked.

however then i was faced with another issue, after backing up, msgs started to flow, however, none of the media was in and i couldn't even search for any words in any conversation, and the app completely froze again after 5 minutes permanently. I then tried to transfer my whatsapp to whatsapp Biz, again i can use it for 30 minutes then it stopped. same issue.

was tempted to get a new Iphone until the next day, i went to a mobile phone shop and tried again

1. Transferring everything from my current phone to a new iphone, and tried to restore whatsapp there (didn't work)
2. only installing whatsapp in a new iphone, and restoring whatsapp without other apps (didn't work as well)

So now, after a week without whatsapp which my work heavily rely upon, i am here asking whether anyone also faced the same issue and found a solution, because i really cannot lose my whatsapp data ): Please help guys....or does anyone knows someone in whatsapp that could help, would really appreciate any help and advise !

my last option is to start completely fresh, while keeping my icloud backup. and hopefully one day i could restore it again....