TLDR:
Amazon incorrectly routed my baby gym play mat / early-development toy into Infant Walker and Infant Support Cushion compliance categories. I completed the correct children’s toy compliance path, including CPC, ASTM F963 toy testing, lab validation, images, and videos.
Amazon even acknowledged in writing that the queue was incorrectly assigned to my product. More than a month later, the ASINs are still blocked, internal review keeps dragging, promised leadership callbacks do not happen, and nobody removes the incorrect requirements.
Has anyone successfully fixed an incorrect regulated-product classification? Should I push Catalog, Executive Seller Relations, or consider a formal lawyer notice?

DETAIL:

I’m posting here because I’m honestly running out of patience and options.

I sell a baby activity/play gym product with two color variations. It is basically a 3-in-1 baby gym play mat / early-development toy. It is a flat play mat with toy/rattle interaction, music/piano play, and baby floor-play activity features.

Amazon is incorrectly treating the product as both:

• Infant Walker
• Infant Support Cushion

The product is not either of those.

For the walker side: it has no seat, harness, enclosed containment area, leg openings, suspended seating position, or any structure where a baby sits inside the product.

For the support cushion side: it has no pillow insert, raised sidewalls, bolsters, reclined/inclined surface, restraints, or contoured support area intended to cradle, position, incline, or support an infant’s body.

Why did I mention all these "it has no"? Because I read through Amazon docs and these are the things that Amazon uses as identifers.

It is a flat baby gym play mat / early-development toy for supervised floor play.

Correct compliance was already completed

For one color variation, I completed the correct children’s toy compliance path through a lab accepted through Amazon’s compliance service process.

Submitted documents included:

• CPC
• ASTM F963-23 toy test report
• Product conformity validation report
• product images
• product videos

The validation report shows:

• Product Category: Toys
• Product Description: 3 in 1 Baby playmat
• Overall Result: PASS

The second color variation is also going through the same toy validation process.

So I am not trying to bypass compliance. I have completed the correct children’s toy compliance path. The problem is that Amazon attached unrelated regulated-product requirements to the ASINs because of incorrect classification/routing.

Amazon already admitted the routing was wrong

In one Seller Support case, Amazon replied in writing:

>

That response referenced both color variations.

But instead of removing the incorrect requirements, they told me to use the Product Compliance appeal flow.

I did that. The appeals kept getting rejected with template responses.

The appeal loop

For one ASIN, I appealed the Infant Walker requirement and explained in detail why the product has no walker characteristics. Amazon rejected it saying the product “has characteristics” of an Infant Walker, but did not identify which characteristic, image, feature, intended use, or policy definition they were relying on.

For the other ASIN, I appealed the Infant Support Cushion requirement and explained in detail why the product has no cushion/lounger/body-support characteristics. Same thing: rejected with template language, no specific explanation.

Oddly, one Infant Walker requirement for one color was later removed, and Amazon replied:

>

So Amazon removed one incorrect requirement from one color, while the same product family is still stuck with other incorrect requirements.

Manual review has now dragged on for over a month

I opened a manual review case explaining that this is not a missing-document issue. It is a classification/catalog routing issue.

For weeks, the replies were basically:

• internal team is reviewing
• internal team has been asked to respond
• internal team is still investigating
• please wait

Amazon later replied that the case was escalated internally for a manual classification review covering both ASINs and specifically said this was focused on product classification/routing errors, not a repeat of the previously rejected Product Compliance appeal workflow.

They acknowledged the delay was impacting my business, including inventory being held, storage fees, and lost sales.

I called again and finally reached a support rep who actually listened named Roberto. He reviewed the history and said this looks more like a Catalog / Product Classification issue, not a Compliance document issue. He said the case appeared to have been sent to Compliance, but he believed it should go to Catalog/Product Classification because the wrong product classification is causing the wrong compliance requirements to attach.

That is exactly what I have been saying for over a month.

He said he would email his supervisor requesting approval to move/escalate it to Catalog. His supervisor allowed him and he claimed he moved the case. He asked me to wait 2 days and callback again if no response or resolution.

I then submitted another detailed summary with all related case IDs, both child ASINs, and every incorrect requirement to help the new team.

Still no real resolution. I waited 3 days, then called again. Ended up getting a rep that was more like a robot just repeating the same template replies and to wait.

So I got furious and demanded to be moved to their supervisor. Then they promised a leadership callback within one business day.

No callback came. No resolution, nothing.

Current situation

I am stuck with:

• Amazon acknowledging incorrect routing
• Amazon saying the case is under internal classification review
• Amazon saying leadership will call
• no callback
• no actual correction
• ASINs still blocked
• incorrect Infant Walker / Infant Support Cushion requirements still attached
• supplier inventory stuck
• storage costs and lost sales continuing
• appeals looping into template rejections

This has been going on for more than a month.

I genuinely do not understand what sellers are supposed to do when Amazon admits the product was incorrectly routed but nobody actually removes the incorrect compliance requirements.

Questions

Has anyone here successfully gotten Amazon to fix an incorrect regulated-product classification when Product Compliance keeps rejecting with template responses?

Should I push this through:

• Catalog team?
• Account Health?
• Seller Support leadership?
• Seller Forums moderator escalation?
• Executive Seller Relations?
• legal notice?

At what point is it reasonable to send a formal lawyer notice asking Amazon to either:

1. identify the exact product feature/policy basis for the Infant Walker / Infant Support Cushion classification, or
2. remove the incorrect compliance classifications they already acknowledged were incorrectly routed?

I’m not trying to avoid real compliance. I already completed the correct children’s toy compliance route. I just cannot keep being pushed toward irrelevant certifications for product categories the item clearly does not belong to.

Any serious advice from experienced sellers would be appreciated.

Hej alla,

Jag skriver här för att höra om någon kanske har tips eller känner till något jobb i Göteborg för min fru.

Hon har bakgrund inom cybersäkerhet och gjorde tidigare praktik på Volvo, vilket gick väldigt bra. Tyvärr blev det anställningsstopp efteråt, så det ledde inte vidare till en tjänst. Hon kan visa rekommendationsbrev och lämna referenser om det behövs.

Hon pratar flytande engelska och håller aktivt på att lära sig svenska. Hon har redan rätt att arbeta här, så inget visum eller sponsring behövs.

Självklart vore ett jobb inom cybersäkerhet eller IT det bästa, men just nu är hon också öppen för andra jobb för att komma igång. Till exempel reception, café, bageri, restaurang, administration eller liknande.

Hon har sökt väldigt aktivt ett tag nu, men tyvärr har det varit svårt att ens få svar. Hon är verkligen en hårt arbetande, pålitlig och seriös person, och jag önskar bara att någon kunde ge henne en chans.

Om någon vet om ställen som söker folk, företag som är öppna för engelsktalande, eller bara har tips på var man kan vända sig, skulle vi verkligen uppskatta det.

Tack så mycket!

Hi everyone,

I’m looking for advice from sellers who have done this before.

I have a small lot of new inventory currently sitting in Amazon FBA warehouses in the US. It’s around 79 units total of a baby/nursery storage product. I own the brand, and the product has my brand logo on it.

I’m not trying to liquidate it through Amazon or sell it for pennies. Ideally, I’d like to sell the lot to another Amazon/ecommerce seller who can remove it to their prep center, relabel it under their own FNSKU, and either send it back into Amazon or resell it elsewhere.

A few details:

New inventory, not returns

Existing Amazon listing with rating/reviews

Brand owner direct

I can provide bill of sale + limited resale authorization for this specific lot

Buyer would be allowed to sell the product as my brand

I’m aiming to recover around $8/unit if possible

I’m mostly looking for advice on where to find serious buyers for this type of small authorized inventory lot. Are there specific Facebook groups, broker networks, wholesale communities, prep centers, or reseller marketplaces where this kind of deal is normal?

Also, for anyone who has transferred/sold inventory this way, what’s the safest process? My assumption is removal order to a prep center/warehouse, buyer verifies count, then they relabel and ship under their own account.

Not trying to sell directly in this post, just looking for advice on the best route and what to watch out for.

Hey everyone,

Me and a friend are starting a indie multiplayer game in Unreal, and we’re looking for a game designer to join us early.

I'm a gameplay programmer based in Gothenburg, Sweden, mostly C++ and Blueprints, multiplayer systems, gameplay architecture. I've worked across many Unreal projects including one that got accepted into iD@Xbox, and have been working in Unreal for more than 5 years. I also have a masters in game design so I'll be pulling design weight too, not just code. My friend Ammar is also an Unreal dev, strong with C++ and Blueprints, and genuinely fast at getting gameplay ideas working and playable. So we are a good heavy on code, good at design combo but I don’t want this to become just two programmers designing in a bubble.

The rough direction right now is a multiplayer game, probably horror PvP / PvPvE, but we’re still early and not pretending everything is figured out. We haven't locked the concept because we want a designer in before things get locked, not after. What we do know is we want something with a strong hook. Short matches, fun with friends, the kind of moments you want to clip and send someone. Easy to explain when you see it. You know, those "Twitchable" moments.

We’re not trying to build a giant game. We both have jobs, and we know anyone joining probably has their own life/work too. Ideally we’d like to aim for something playable and shippable in the 6–8 month range, but that’s a direction, so no additional pressure. The goal is fast iteration, regular playtests, and keeping the scope honest.

What we're looking for:

• Someone who likes multiplayer games and actually thinks about why they work
• Comfortable shaping mechanics, player roles, objectives, match flow, pacing
• Happy to be in early messy prototype phase, opinions welcome, ego optional xD
• Bonus if you can greybox in Unreal
• Bonus if horror, proximity voice, chaotic party games, or extraction loops are your thing

The deal:

The setup is rev-share. We’re planning to reserve up to 30% total for non-founder contributors across design/art/audio/etc. For this designer role, we’re thinking somewhere around 8–15%, depending on involvement and responsibility. Nothing is locked until we talk properly, and we’d want everything written down clearly before serious work starts.

We're not looking for an ideas person. We want someone who wants to work through design problems, run playtests, cut things that aren't fun, and help us find the game inside the mess.

Current plan is to talk with interested people and see if our taste/goals match, If it feels right, agree on role, share, expectations, and milestones properly, then start building for real in Unreal (ba dum tsss)

If interested, drop me a message or add me on Discord: poseidonog

Tell me a bit about yourself, what you've worked on, what multiplayer games you actually like, and what kind of design work you enjoy. Portfolio is great and shows a lot, but we care more about taste, communication, and actually wanting to finish a small game than fancy titles.

Thanks!

I'm having this issue where my product went from 3.9 to 4.1 star over a span of 2 weeks, then lost it all and more in a day to 3.5 stars.

I stopped ads to start a ticket, and now every new review my product gets, it gets deleted in about a week.

​

What's going on and how do I stop this? I talked to Amazon and they said nothing is wrong with my listing.