I’ve had these headphones for a week and I’m experiencing these disconnections with the dongle on PC and I can’t solve the problem.
I have already updated both the headphones and the dongle to the latest firmware version and I also bought a dongle because I read that with a dongle the connection should be more stable but it continues to do so.
Does anyone have any solution?
Hi guys,
For those who own the elite, can you confirm if it also happens to you with the sidetone of the microphone active at another level (8 in my case) you hear a constant white noise? Lowering it to 4 has decreased drastically but I want to understand if it is normal
I recently contacted the SteelSeries support service because I noticed that my Elite Obsidian after a few months were “stick” on soft plastic (which is unacceptable for a €650 product).
On the net they advised me to use 99% alcohol and this helped...but only temporarily.
So the support tells me that it was a problem of the first batch and to proceed with the RMA, which I did... and from there the nightmare began.
I quickly sent the package with care by photographing everything as proof, and within a few days it was delivered to the first point, where it would then arrive at their warehouse to be examined and then sent the replacement.
You’ll say everything is normal, right? I would say that too! If it weren’t for the fact that my package arrived at the first step 14+ days ago and since then I haven’t heard from you!
I contacted support notifying this thing, with a proof screenshot of the delivery and my package and while before they answered me with a “you have to wait because the packages are sent to the warehouse in the lot” now we have arrived at a “I asked the internal team and I am waiting for an answer, as soon as I know more I will let you know”.... RIDICULOUS!
Now I find myself more than two weeks without headphones, very expensive headphones, with a slow service that responds with one message a day, extending the service time even more.
Honestly, I don’t even feel like buying more headphones while waiting because I find it unfair.
This was my very first experience with the support of SteelSeries, and right now I would just like to have my money back and abandon this damn brand that I have promoted for years in the past.
TOTALLY DISPOINTED.
I was cleaning my Gamehub when I found all these marks...
I’ve owned the Arctis Nova Elite since the launch, before them I had the Nova Pro Wireless, and I’ve never had these scratches! I always keep my products with care (especially this one) and I can’t understand how it’s possible... is yours also reduced like this?
I have these headphones since their release,
I have always kept them with care without ever touching them with dirty/oily hands, but lately the soft-touch plastic with which these headphones are covered has become sticky! She’s whipped having paid her €650! For those who own these headphones, has it happened to you too? Do you have a solution about it or should I ask for an RMA? I’m afraid that by doing so I’ll find myself with the same problem months later....