u/Glad_Relief_4446

Hi everyone,

I recently sold an iPhone 17 Pro Max on my eBay account.
After the item was delivered, the buyer opened a return request claiming that they received the wrong item.

However, the buyer also mentioned that they selected the wrong payment method by mistake, which makes the whole situation very confusing.

eBay ended up issuing the buyer a full refund, permanently suspending my account, and I never received the phone back.

I have proof of postage, tracking information showing the item was delivered, and the phone’s IMEI number.

At this point, I’ve lost both the iPhone and around £1000, and I honestly don’t know what to do next.

I’m mainly looking for advice from anyone who has dealt with a similar seller scam before.
Is there any way to recover the money, report the buyer, or take legal action in the UK?

Any advice would really help. Thanks.

Edit : i tried calling eBay 4 times and in every time they said your account is suspended you are not eBay customer we cant help.

Hi everyone,

I recently sold an iPhone 17 Pro Max on my eBay account.
After the item was delivered, the buyer opened a return request claiming that they received the wrong item.

However, the buyer also mentioned that they selected the wrong payment method by mistake, which makes the whole situation very confusing.

eBay ended up issuing the buyer a full refund, permanently suspending my account, and I never received the phone back.

I have proof of postage, tracking information showing the item was delivered, and the phone’s IMEI number.

At this point, I’ve lost both the iPhone and around £1000, and I honestly don’t know what to do next.

I’m mainly looking for advice from anyone who has dealt with a similar seller scam before.
Is there any way to recover the money, report the buyer, or take legal action in the UK?

Any advice would really help. Thanks.

Where is the best place to sell a sealed phone at im not being able to sell it on ebay because my ebay account is pretty much new
The phone is iphone 17 pro max

I used Zilch Pay in 4 to make purchases on Grand RP and finished paying all the instalments a while ago. After some time, my account got permanently banned without any clear reason or proper explanation.

I’ve now completely lost access to the account/services I paid for, and support hasn’t really helped.

Would this still be enough grounds for a dispute or chargeback through Zilch even though the payments were completed? Has anyone dealt with something similar and actually won the case?