[US] Bank's fraud department told me to send $500 to a stranger. Am I missing something?
Today I pulled up my checking account and saw a 500 Zelle deposit from someone I don’t know. I wasn’t expecting money. The memo says it’s a violsphere payment, Google finds nothing about that. Being a scam reddit reader, I immediately recognized this as a potential scam. Someone sends you money, contacts you and says it was a mistake and asks for it to be sent back. I send it, then I’m out the 500 I sent them once the bank realizes the original payment was fraud. I called my bank.
I get directed to fraud, I explain the situation. After speaking to a supervisor, the agent advises me to send it back to them myself. I explained to him that this is exactly what not to do in a payment reversal scam. He goes back to his supervisor and says this happened a couple days ago too, they advised the customer to send it back, and if I don’t it would be considered fraud on my end. The banks fraud agent told me this.
To be clear, I’m not trying to keep the money. I want the bank to handle this through the appropriate channels on their end. I’m not initiating a separate potentially irreversible payment to someone I don’t know.
Am I missing something here? Is there any legitimate reason a banks fraud department would insist I send the money back on my own instead of handling it themselves? This is a very common scam. I think I need a new bank after this exchange.