[US]Anyone heard of the "Merchant Services" scam? And if so, what are they trying to do?
At my work, we receive a call almost daily at various times that starts with almost the exact same lines from the moment you say "hello, this is 'businesses name." Sometimes it's a man and sometimes it's a woman, normally they have accents. Their spill is normally
"Hi, I'm calling about balances on the credit cards in your merchant account. Can I speak with the person in charge of merchant services?"
"Sorry, that person is not here. I can take a message."
"That's okay, maybe you can help me instead."
That's as far as it goes because they get hung up on. At this point the moment anyone says merchant its ended. Caller ID used to say Merchant Services, then it started saying a big city in the state, but now it just has a phone number and nothing else.
There is no 'merchant account' that I know of. There is no person or department involved. They never know the name of anyone who runs the business, their bank, or accountants. And if an employee were to be naive and try giving them information, there is nothing to give as only the owner(s) have access to the bank account and cards.
So what is the play? Hoping an employee or manager or even the owner(s) falls for it and gives them access?