I think I got overcharged for AC installation service (SCAM maybe)
Hey everyone, I don't really know how to put this, but something about this installation experience feels very sketchy.
I ordered an AC from Amazon, which included an installation service. I got a call from the installation team, and the technicians visited.
They used 16 feet of extra copper pipe and also provided a stand and some wire.
Here's where things got weird:
They initially quoted me ₹9,616, including ₹1,350 per foot for the copper + wire. I tried negotiating, but they said that if I didn't want a bill, they could do it for ₹8,000.
I agreed and paid ₹8,000.
However, I insisted that I wanted a bill for the ₹8,000. They then said that if I wanted the bill, I'd have to pay the full amount of ₹9,616. I don't understand why a bill would change the price, but I ended up paying the additional amount.
I now have screenshots of both the UPI payments and the bill they provided.
Can anyone guide me on where I can verify whether these charges are legitimate, and where I can register a complaint if this is actually overcharging or some kind of billing issue?
Any help would be appreciated.