

Claims
I was in an accident on 5/7. I received a text with a link to State Farm on 5/15 that said my car has been confirmed totaled. Now when I go on the app it says total loss confirmed and then it says to review my checklist to see what documents need to be uploaded, but I don’t see a checklist anywhere on the app. We tried calling claims on Friday and today twice, but they will only let us talk to 1 girl who was the one who we spoke to when we filed the claim the day of the accident. Every time we call, it says she’s not there. We’ve left messages and gotten no call back. I’m not sure what to do at this point. How will we know about a settlement value? And how long does that typically take once they confirm the total loss?