The worst carrier ever! Seething and dying and crying inside 😭😭
My family and I have been with Verizon for over a decade. 13 years, to be exact. We made the decision to leave because even tho we have repeatedly asked them to lower the bill, they do for maybe a month but then add on little hidden, nonsensical fees that raise it back up. We pay nearly $4,000 a year! We were "grandfathered" in on some plan that back when it was great, was great, but we've looked into it over the years and the price was still the better option for the service. However, the last 5-6 years that has changed. Service has gone waaaay downhill. That goes for fios/internet, too, which we have. We also have Verizon home phone services. So basically, everything Verizon. Some of the issues, aside from the nigh-$4k bill:
• My mom will be at home in her office and her phone will cut in and out terribly. That means when she's talking to clients for a project she's working on, she had to leave the area that she needs to be working on it to go to another area to try to talk to them.
• When we're at the grocery store we always shop at or our local bakery or other non-rural places where we should have service without issue, our service cuts out and we can't make calls, send texts or even get online, nor does GPS work.
• Wifi/internet cuts out or lags occasionally.
And no, we don't live in a rural area, we live in the city-burbs, about 15 minutes from most major cities and 15 minutes outside of the nation's capital. It is not a dead zone, not even close to one. I won't say we have amazing infrastructure, but it's pretty great. We used to love Verizon. My father worked for them for years and retired from there so we stayed with them out of sentiment. But after years of crappy (not even close to the words I want to use) service and a near-$4k yearly bill, it was time to leave.
So I was the sacrificial lamb and left first on Saturday. I left to a privacy forward MVNO, one that I researched and decided to test out before my family made the switch. However, after porting out, I quickly realized my voicemails didn't port out with me. What the freak? So I research and see that according to a Verizon employee in the Verizon community help, "the voicemail box is retained for 9 days after the disconnect occurs. However, voicemail recovery will require that the line of service be reconnected within those 9 days." So I make the decision to immediately port back over to Verizon because as many of you know, when you have relatives who've passed, the only way to hear their voice again sometimes is through saved voicemails.
I spent Saturday until last night, 4 days without service, and over 10 hours on the phone, being disconnected, transferred, etc. with tech people who claimed they could help, but could not. I fortunately have a VOIP number that allowed me to call from an old phone but they could not call back on that number. I spoke with over 15 people. On Monday, they claimed the issue was my Sim card, so they sent me another one. I got it yesterday and called customer support to walk me through everything so that I didn't have to worry about having issues and needing to call in the middle of the process. I spoke with someone who claimed after all that that my number STILL wasn't ported over - even tho I'd started the process on Saturday, and that I still had to wait several hours to have it completely ported over. Mind you, I'm doing all this just to get my voicemails back. So I wait and at 7 p.m. something, my number FINALLY ports over, but I still have NO SERVICE! So I call customer support AGAIN for what felt like the hundredth time. I FINALLY got one "the best tech support" guys on the line and he was great. Actually got my line back up and working. I gave him his kudos because he deserves it. He did what literally no one else and 15+ other people could not.
But then it came time to talk about my voicemails. He tried to help me but he "has his limits" even tho he's the best tech person. I'm not gonna hold him, he is the best, but I understand he has limitations to what he can do, so he transferred me to another tech support department, tier two, who should be able to help me. I explain again what the situation is and that I'm looking to have my voicemails recovered because obvs that's what all this hullabaloo was about. Multiple people told me that after porting out, the voicemail box is deleted. I'm sorry... what? No, because a, why aren't my voicemails my own, on my phone? And b, according to that Verizon employee tech person on Verizon's community thing, "the voicemail box is retained for 9 days after the disconnect occurs. However, voicemail recovery will require that the line of service be reconnected within those 9 days." So what do you mean I just spent 5 days without service and finally got ported back in, only to be told my voicemails have been deleted? The way I'm barely holding on to my sanity right now. My anxiety and depression have taken hit after hit over the past few days. Only to be told I'm never going to have those voicemails again? They claimed I could've gotten them back had I saved them. I said I did save them! They said we mean archive them. I'm like.... what!? What the hell do you mean? Then she says in our disclosures it says to save them. I said I DID SAVE THEM! She said, I mean archive. She said after porting out, connecting with another service, they got deleted; It's in our disclosures. I said WHAT disclosures!? She said the one about porting out. I said I didn't get any disclosures or reminders! Wtf? The person I talked to in the port out department when going through that process didn't say anything about saving anything! She says well it's in our disclosures. I'm sorry, what the fuck!? You mean to tell me that my voicemail box was just... deleted and there's NO WAY with ALL THE TECHNOLOGY AT VERIZON'S HANDS that they can't restore my voicemail box!? And WHY would that Verizon tech person on that community say that a restore is possible if it wasn't the case!?
So at this stage my mental health has taken multiple hits and I'm so fucking tired and depressed, and my ibs has flaired up so I'm not feeling good at all. I'm going to go into the store and see if they can help me but at this stage I feel hopeless. And FUCK VERIZON! Greedy ass corporation supporting shit politicians and having shitty service and no fucking care for their overcharged, underserviced, and undersupported customers. I hate Verizon so fucking much. I'm leaving them for good and never looking back.
Anyone else go through such a shitty experience? Did you get your voicemails back? How? It has been less than 9 days, which is what I'm holding onto, but idk.. I feel it's a lost cause.