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u/Grand-Discussion7642

r/pomhealth r/tirzepatidecompound r/compoundedtirzepatide
Non Tirz rave!
▲ 8 r/pomhealth

Non Tirz rave!

Just want to say how much I appreciate the customer service and speed that Pom put into a non tirz order. Ordered HRT 8/8, Paid 8/10. I had a little mixup on the appt fee not being deducted from cost which delayed things a day, Pom got on it right away and refunded the proper amount within 24hrs. Shipped 8/14, arrived 8/17 early am. It arrived in a FedEx box and was packed in a Hallandale box for extra protection. Thanks again for another great order Pomegranate!

Now I just need to figure out how to get them to go back to 3mos refills at a time lol.

u/Grand-Discussion7642 — 1 day ago
▲ 7 r/pomhealth

Overcharged?

Update: Pom got right on this and solved the issue. Apparently their system didn’t recognize that id paid the consultation fee so charged full price. They will be issuing a refund for the consultation fee. They made it right and did it quickly. Thanks Pomegranate!

Let’s see if the Pom Reddit will answer, since my health care team asks what my question is, then never replies.

Ordered HRT $99/mo in April/may, 3mos supply was $300 (telehealth visit fee deducted just like the tirz orders). Did a form for refill last night and paid $50 telehealth visit fee. No option for 3 mos anymore (asked on intake form and in messages, no reply on either). This morning told I was approved and billed $99, asked again if the visit fee would be deducted and if there was a 3mo option. Again, no reply. Just charged $99, charge has gone through, and still no answers. Pretty much I’m screwed? Why would I pay so much more for a single months supply? Is this how we’re doing everything except tirz now?

u/Grand-Discussion7642 — 10 days ago
▲ 4 r/compoundedtirzepatide

Casa pharmacy & Nuva

Anyone know the turnaround time for Casa pharmacy once they get the prescription? I’m still dealing with this Nuva Health mess and my portal says it was placed with Casa at 5am last Thursday. Other pharmacies usually have a shipping label created by now, but nothing so far. Tried calling Casa to verify, had to leave a VM. Honestly with everything Nuva has put this order through, I’m doubting they actually “placed” the order and just wanted to confirm they really had it (this isn’t a Casa blast, it’s a Nuva issue). Anyone else able to offer their Casa experiences?

u/Grand-Discussion7642 — 24 days ago
▲ 17 r/tirzepatidecompound

Nuva Health experience

Since there seem to be a lot of us that took the risk of using Nuva because of their deals, I figured I’d share mine. I see a lot of posts show people are getting their orders, so I’m hopeful I get mine… eventually. I really want to like this telehealth. I know, I know!! It’s a new company! But my order total was less than the Pom BPI sale so I risked it….🤷‍♀️

Order: 3mo of advanced tirz w/B6 dosing, uploaded.

Ordered 7/4- approved on website, sent to doc for finalization, preauthorization placed on payment card.

7/7 Delay 1: denied because they said I had history of type 1 diabetes. Nope, neither type 1 or type 2, overall healthy.

7/8 Phone call to fix, scrip approved.

7/8 Delay 2: B12 switched to B6 per request at intake.

7/10 notified request for vit B change sent for doc approval.

7/14 no response to message from 7/13 asking about delay. Called Nuva, was told they would escalate to doc. Also told there may be a payment issue since pre authorization expired. No way to get ahead of this, just "watch and see if it happens".

7/15 notified that doc approved B6.

7/16 Delay 3 @ noon-notified that billing can't happen (see 7/14 note) and told they were sending a new link for payment. Checked for link in portal, texts, & email- nothing. Waited 4hrs, still nothing.

7/16 4:45 called Nuva about payment link…... THEY FORGOT TO ATTACH IT!! New link sent while on phone, order paid.

Now we wait to see if it even goes to pharmacy without another call. And god knows if it’ll ever ship 🙄

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u/Grand-Discussion7642 — 1 month ago
▲ 3 r/pomhealth

Trying to pay invoice

Husband ordered and used wrong privacy card, it was a 1 time use card (it’s new to us, we’re learning, sorry!!). The initial authorization ticked the “one use” 🤦‍♀️. Again, we’re learning. Too many cards have been skimmed this year so we were trying to be safe. He messaged his care team and it’s been read, but we’d really like to get this taken care of since we leave town next weekend and would like to not have an order show up while we’re gone. Cherry, can you help u/Cherry_Pomegranate ?

reddit.com
u/Grand-Discussion7642 — 1 month ago
▲ 12 r/pomhealth

Some good news!!

Hoping to give some good news to everyone whose Pom page still says “ERx Linked to Order” or is stuck on “processing”. Paid for 2 orders (hubs and self) on 6/17. Reached out to Cherry since my Pom page never changed yesterday 6/24. Both orders are with shippers today 6/25 (BPI-UPS, Hallandale- FedEx). My Pom acct says filled, hubs does not. With Friday being a holiday that makes both orders filled in 5 business days, well within the 7-10 business days quoted. Even if they don’t show up until Saturday that is still well within their stated range. Hopefully this helps with a lot of the nervousness going on. While I wish everything was Amazon next day delivery, I had to remind myself to be patient lol.

For those who haven’t had issues, maybe share your timeline to help settle everyone’s nerves too.

reddit.com
u/Grand-Discussion7642 — 2 months ago