
Loose Tiles in New Shower
I hired a contractor to completely renovate my bathroom 1.5 years ago. The tiles on the shower floor are already coming loose and I'm not sure what's causing it or what to do. The tiles are 1x1' sheets of 1.5" hexagons and the grout is coming loose, cracking, and crumbling around some of the individual tiles.
The contractor I hired seemed very professional so I'm surprised that I'm already having issues. Part of me wants to call him and ask him to fix it, but another part of me wonders if he or his crew installed the tiles improperly and I'm better off finding someone else. I've never experienced titles coming loose like this even in very old homes.
What would ya'll do in this situation? What is correct etiquette when asking for repairs on work that was completely 1.5 years ago.