u/Greedy-Buyer709

I just canceled AT&T phone and fiber internet after less than one month is disservice.

The telephone sales rep told me my new home was all ready for fiber so I signed up. Install day came and that wasn't true, the installer said I had two options, run a fragile line over five neighbors driveways while I wait for a line crew to bury the line or hold off on the install until after the line is buried. I chose to wait so I wouldn't burden my new neighbors.

The line crew arrived early, fantastic, but not a single person spoke English. At least one person on each team needs to have the ability to speak some English. They succeeded in burying the new line to my home but they cut through my neighbor's Spectrum line doing so.

The original installer told me to contact AT&T after the line was buried to have another installer come out. That call was answered by AI slop and eventually routed to an oversees customer service farm. I spoke to two people on this call, neither of whom understood what I was saying. It took 54 minutes of being on the phone with AT&T to schedule an installer to come back out. The install was scheduled (the earliest they claimed possible) for another week out.

This morning was supposed to be the install. I called AT&T to find out when the installer would be here. It took 20 minutes just to talk to someone that could tell me when my appointment was. Instead of telling me when my appointment was, he informed me that there was an error in the system and my appointment was canceled. The earliest they could have a new installer come out would be another 6 days from now. I asked for the cancelations department so I could cancel the internet portion of my new AT&T account and I was placed on another hold.

This hold was an additional 20 minutes. During this time on hold I got in my car and drove to spectrum, waited ten minutes for the store to open, and begun transferring all of my service, including phone, to spectrum. A person from AT&T cancelations got on the phone just in time to tell me how to get my pin to port over my phone service and to cancel the installation of fiber internet.

AT&T, your stock price is down 23% in the last year.

Maybe your telephone customer service has something to do with your massive churn rate?

I'm excited to finally move to the Midwest. I've wanted to for 20 years. I just did an extended visit there which confirmed my love of the area, attitudes, culture, and people.

I love really spicy food and I'd love any recommendations for restaurants that know how to bring the heat.

Thanks!