u/GuitarRuinedMyLife

At least once a minute, sometimes longer, the ping/latency in my Spectrum internet jumps incredibly high, ruining video chats, meetings, and any online gaming. Apparently a "signal amplifier" was installed in my neighborhood which has ruined stability. But any time I reach out to Spectrum the only thing they can say is "We will send over a technician to inspect your home."

Well, the problem exists outside of my home. And apparently it exists outside of the technician's knowledge. So what is there to be done? How can I escalate this to someone upgrading the wider area network beyond individual homes?

Image source: packetstats.com