Hi everyone, how are Verizon Retail Sales Reps doing in 2026? For anyone currently working as a Retail Sales Representative at Verizon, how has the job been lately? What new changes, systems, expectations, metrics, or policies have been implemented recently? Curious how morale, pay, traffic, and overall work-life balance compare to previous years. Hope you are all doing well in your career.
Hi everyone, how are RSCs doing in 2026? For anyone currently working as a Retail Sales Consultant at AT&T, how has the job been lately? What new changes, systems, expectations, metrics, or policies have been implemented recently? Curious how morale, pay, traffic, and overall work-life balance are compared to previous years. Hope you are all doing well mentally and physically 🙏🏼
Hi everyone.
A bit of a weird, and interesting set of events as a new hire with another new hire as we’re both shadowing and learning as we go along.
In the last two weeks, I’ve never seen such a hostile environment between employees and taking their frustration on us the new hires.
I’m slowly getting used to learning to take bill payments, and navigating the T-Life app showing customers how to add their auto pay and purchase accessories etc.
The other new hire and myself don’t know how to check the billing system yet nor go back several months and look who helped a customer during that time and see if they either lost a promotion or changes were made without the customer’s consent.
So,last week, a customer came in saying his bill had gone up way more than what he was originally quoted and needed my help translating to which I did and relayed the message to my coworker not knowing he would get loud and get so annoyed over a question and concern that the customer I was helping translate had.
The customer tells me “I’m not sure why your coworker is annoyed even at you when you’re only helping me translate the issue and concern I have. Now you see why so many people complain about the customer service is in certain stores? I’m sorry I’m causing you trouble by asking your coworker.
I even told my coworker that I’m simply relaying the message and obviously I wasn’t here when the original transaction was done and didn’t expect him to get annoyed and get loud to the point that other customers even came up to me asking where the manager was because they wanted to tell him what was as going on.
The manager was in the floor but decided to go in the back and pretend he didn’t hear anything.
I told him that this has been happening twice already and I see why the store has to improve on CSAT. My other coworker who is also new was shadowing and was just checking people in to add them on the queue so that whomever was free can help the next customer.
The one who was annoyed at me yells out his name while he’s also translating for a customer saying why isn’t he answering the phone, meanwhile there was one free person on his personal phone that could’ve answered the store’s phone but for whatever reason decided he didn’t want to answer and then claimed that it was the same person who called asking why he has a balance and refuses to pay it.
Whether that true or not, he still could’ve have answered the phone but that other coworker shouldn’t have been making a scene in front of customers.
Anyone ever have difficult coworkers and managers? Seems like it’s tough to get someone to understand that the training you receive as a new hire isn’t transactional and don’t teach you how to use a REMO without having to feel like you’re bothering your team.