u/Heath082288

Why not try a flat rate?

Charge $10 for rides up to 5 miles, then $1 per mile after this.

Then, take 20% off the top for external fees and keep the 70/30 split with the driver after that.

This solves several issues.

On a $10 ride:

$2 external fees leave $8.

70% to the driver is $5.60

30% to Lyft is $2.40

$10 is a fair price for a short ride.
$1 per mile over 5 miles makes it more affordable for customers traveling a longer distance.

Example: where I live in Provo Utah, it is 45 miles to the Salt Lake City International Airport.

So, $10 for the first 5 miles plus $40 for the additional 40 miles is $50.

This is much better than the fluctuating fee that starts at $80, then goes lower as the person keeps checking the app for a lower rate.

$50 is more affordable and is more likely to attract customers to the service.

Customers are happy. Drivers are happy. Lyft makes money. And all of the external fees are covered.

Lyft should seriously consider this format.

This is based on my experience as a driver for the past 2.5 years.

Thank you

This is why the new 30% is actually bad for the driver.

First, they fluctuate their percentage.

In this example from my may rides, it's 18%-52% on similar rides for the Lyft percentage. This is off of the gross payment.

They tend to take 31%- 45% on the higher paying rides. The example shown was 45%.

They also overcharge on some of the external fees.

You might get a couple of bucks more on a short ride, but you lose $10, $15, $20, or more on the longer higher paying rides.

Under the 70/30 program, we got an adjustment if the external fees were too high. Now, Lyft just pockets that overpayment for themselves.

The AI will give you $10 if you complain you were not paid enough.

It will say the calculations were correct, but since you are a great driver, we are giving you $10.

Go through your ride history and document this stuff with screen shots.

I think we might need a lawyer.