u/Heavy-Librarian-5775

Hi everyone!

Actually, for me as a drummer, this post is quite a sad one, but I could not keep this to myself.

In the middle of May, I purchased a pair of Zildjian Quick Beat 14" hi-hats from Thomann (Germany). My order arrived, and I immediately noticed that the bottom cymbal was pretty badly warped. You put it on a flat table and can clearly see around a 3-4 mm gap between the table surface and the body of the bottom cymbal.

the bottom cymbal, arrival #1

https://preview.redd.it/brhbrmu9ophh1.jpg?width=960&format=pjpg&auto=webp&s=d9d9e4b1a181976abb852089f8e50306209e8575

Here it's clearly visible how different are the surfaces of the top and the bottom cymbals

My main disappointment is that this is a high-end product from one of the best cymbal manufacturers, costing almost $500, yet it arrived with such an obvious defect. This cymbal can't be played properly because it does not do its core job - producing the quick, crisp sound it is designed for. There are four holes to let the air escape, so there is absolutely no reason for the hi-hats to behave like Sound Edge or similar models.

How could such a product make it into the sales channel? Where is the quality control department?

But okay, this was not the end of the story. I reported the defect and sent the cymbal back to Thomann. Then... I had to wait almost 7 weeks for a replacement because of delivery issues during the replacement process. As a result, I was left without my money, without the cymbals I needed so much, and with a huge disappointment. The replacement process took almost two months, and there wasn't even any further reply from Zildjian regarding this case - just complete silence.

Finally, I received the replacement... and it arrived with another defect, this time on the top cymbal.

here we go! could not find similar photos in Google related to Quick Beat. Is that normal? Haven't had this at any of my hi-hats during 20 years

Again. Guys, we're talking about an almost $500 high-end model that arrives looking like nobody at Zildjian even bothered to inspect it before shipping.

Is this how Zildjian operates now? Have any of you experienced similar issues recently?

I was planning to buy a Zildjian ride cymbal as well, but now I honestly believe that would be a bad idea. It feels like if something goes wrong, you're simply left alone with the problem, and that's not what I would expect when buying premium instruments from one of the world's most respected cymbal manufacturers.

Please, share your thoughts.
Thank you!

I’m new here :)

Disappointment with Zildjian's quality control and approach

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