u/HeinigerNZ

Way back at the start of Oct 2023 I had a Husqvarna 535AWD automower installed at my place to mow a lot of lawn and to be able to move and mow a steep bank that connected two areas of lawn. $8300 for the mower, another $3000 for the required install.

Over the last little while the app is hitting me with "The mower has lost its connection." It will still mow according to a set schedule, but I cannot change that schedule, or tell it to mow elsewhere, or change other mower settings unless I am in bluetooth range. Seeing I don't use the schedule and prefer to manually send it out a few days a week when the weather is nice, this is affecting it's utility quite a bit.

I have been told the issue may resolve itself with a firmware update, otherwise the solution is updating the radio module with an $800 part. I'm feeling that there should be better support than this of a product of this cost, but I'm not 100% sure of myself in this situation. Earlier this year the battery failed and was replaced. I wasn't charged for it but was very confident with my CGA rights should I have gotten a "sorry, out of warranty."

I've been trying to find when the 3G shutdown was first signalled in NZ. If was before purchase I feel it would significantly strengthen my case but I've had no luck there either.