u/HistoricalRelation62

I'm still early in my probation at a very small sized wetherspoons.

I worked a few days ago and there was a situation. A customer turned away a meal, claiming they asked for another, eg the steak & Ale pudding was served and they asked for a small fish and chips.

This woman approached the bar, a very little, sort of old lady. I went through the normal shpiel, she ordered a small meal, changed something on the meal, then a large fish & chips and two drinks. I repeated her order out to her, then her table number, before charging her. Ten minutes later, the manager on duty comes to me and explains a customer has complained and turned away a meal because she asked for something else. I finished my shift before this was sorted so didn't see or hear of the outcome.

I know for a fact she asked for what she did. She had the menu and pointed to it, explaining she wanted the meal deal (meal & alcoholic drink)! I've been on shift before when people have ordered wrong, changed their minds or forgotten what they ordered. However food wise, it hasn't happened before for me. I apologised to the manager on duty and said I must have misheard her, then her not heard me rereading her order out. But I specifically remember the order and the entire interaction!

How is this handled generally? Is she refunded/cooked a new meal? Do customers really forget what they order that much? It annoys me to no end when it happens with drinks but food is another thing. And also, when this happens, why do people get face on with us?!

I'm new to service work if you can't tell lol.

Asking staff, associates or managers here, both answers would be helpful.

I've worked for Wetherspoons for about a month now, all is going well. I'd say I'm getting along with staff, I do need to pick up the pace a bit but I am overweight (and am currently loosing weight so im not tiring out as easy) and learning how to speed up in general. Now I have a disability, it does effect my mobility, however it's easy to manage and I'm more than happy doing the job even though it is so mobility heavy.

I have also worked at another bar for a year before moving to this Wetherspoons, which I really enjoyed. I disclosed this disability about 6/8 months in as I didn't know how it would be taken. If anyone has heard of EDS in recent news (where our body, and mostly our joints don't hold themselves together, in essence)? I have a very mild form of that, leading to me being a clutz all my life and oftentimes needing painkillers. They didn't seem to understand it, however it never caused any issues at all- if anything I got given more than a lot of others who worked there( I got given the barrels and kegs to move/sort a lot) so I'm physically able...most of the time.

In regards to the nature of the disability, I'm well aware it can cause issues. But I'm managing it, I'm enjoying the job, I don't want to compromise said job either.

Any advice or judgement is welcomed.

Im on probation at the minute and haven't discussed this with any other staff nor manager. I honestly cannot remember if I disclosed I have a disability on my induction forms or not, I may see if I can find it on MyJDW but I'm still learning where things are on it.

Basically, I've stuck to the line I've heard a lot of disabled people say: don't tell them until they can't fire you. My condition should not by any means get me fired, I don't need any accommodations (nothing out of the ordinary for a regular human being anyway). I have medical braces i wear under my clothes if i hsve issues with my joints (eg i wore my knee brace yesterday due to an old injury playing up, an ankle brace last week due to twisting my ankle while on holiday/not in work).

I am simply concerned in not actually telling them- can it cause issues? Can they fire me after probation because I didn't disclose it even if it won't cause any issues in my work? Apologies if this sounds paranoid, just finished an awful shift due to the heat, and suddenly realising if this is an awful shift I'd be damn stupid not to want to work here.

On another note: every member of staff is amazing so far, I've met a lot of the regular complainers (lol) and had so much support, every manager is amazing and so kind too. I keep getting shoved on my break like its bad if I have It a little later than half way through my shift. I'm really f*king enjoying this job and I don't want it to end in a ditch like my old one did.

Thank you all in advance. Going to post into a disability group too and see what they say, from their end.

I'm a young adult, not out of the house yet. I'm the step kid in this situation.

I have lived between parents houses since my actual parents divorce, and now with working I'm seeing them a lot less. One of my parents have just announced they're splitting up, and unfortunately it boils down to my stepparent cheating. My stepparent has been in my life since I was very very young, I get on with them so much more than I ever thought I could. Im so undecided on how to react and feel, my parent is heartbroken. But at the same time, I know my parent had their faults, and knowing a lot of their history I'm unsure what to think.

Would you appreciate it if your step kids messaged in a time like this? I miss them. My parents split when I was 4, met my stepparent when I was 5. My parent may or may not find out, I would just feel horrible not saying anything- but at the same time I don't really know what to say.

Kinda just wanted to get it off my chest. No one else knows besides me & my parent & stepparent yet. TIA.

Somehow this feels worse than when my actual parents split. It's been coming for a while, I think. No one else knows but me, not even my other parent, think theyre moving out in the next few days. Seems like my family's falling apart all over again, only 15 years later.

How did anyone else handle this? Any advice welcome.

Finished my first shift at Wetherspoons this evening. I quit my first ever job I got at 17 last week after just under a year working there. It's only one shift and I'm enjoying it so much more than I thought I would, staff are amazing, so kind, helpful, got told when to go on break (no issues taking my break either). It might only be my first shift but I'm extatic I got the job. I definetly do not regret quitting my old job, it was a mess and the staff were pretty mean to each other.

Seems almost stupid considering what the job is and how much work it is, I've heard so many complaints of people saying it's too much work for too little money. What are your guys take on that? I've still got to settle in, I know that, might change that belief later (lol), but for now, I'm happy where I am.

I did put a post on a few days ago asking for advice before I start, but now I have started, any advice current employees have that could be useful? It has been high orders my entire shift, so served the entire time, rather than learnt a good lot of things (eg how to use the glasswash, where certain things go, cleaning etc). TIA!

Worked in a shitty bar for a year so have a bit of experience but not much at all. Is there anything I should expect/not expect or have to worry about? Any advice welcome!