IDL how a Walmart self checkout rejected my mother‘s reusable bag three times and made her leave with no milk, feeling invisible.
My mother went to Walmart for a few items. She had milk, bread, and apples. She placed her reusable bag on the self checkout scale. The machine flashed red and said “unexpected item.” She tried again. Same error. A worker reset it and told her to scan without the bag. She scanned the milk, but the scale did not register it without a bag on it. She put the bag on, but the machine complained again. After three attempts, she put the milk back and walked out.
Later she told me, “Every time that screen blinked red, I felt like I was failing a test I didn’t study for.” She is not afraid of technology. She pays bills online. But that machine made her feel invisible.
That made me think about parking apps, digital coupons, and hospital kiosks. Everything assumes you have a smartphone, steady hands, and good eyesight. If you don’t, you are already behind.
I see older people standing in regular lines, waiting for a real person. They are not lazy. They are just trying to live in a world that keeps changing without asking them.