Cozey Couches BAD
I ordered a Neptune 3 seater with a rug. I was told IN STORE that the delivery would be sent in the following week and a 2-3 day notice will be given. This was essential because I have a 4 month old baby and wife at home while I work. I needed to know delivery times so I can plan around it. Fast forward 1 day, I get an email at 5:51pm that couch is coming tomorrow. I freak out because I haven’t moved my existing couch out yet which I need help with because my wife can’t help me. I eventually got the old couch out with neighbors help. Now with my living room empty, GoBolt ( courier ) and Cozey says they don’t know where my last box for my new couch is and therefore can’t send it. So now, my family and I are sitting on the floor in my living room for god knows how long. They are both blaming each other and no updates.
Since I haven’t received my products, I can’t review them yet. But the delivery service is horrendous. I’ve called 3 times and the hold times were about 20min each and they both net me no positive information. They did offer me a 250$ refund for the headache but to me that isn’t even close to what I feel is fair for the troubles I’ve had.