u/Hungry_Pirate5268

1. The Beginning (2019)
   In March 2019, I bought Apex Legends on PlayStation. Using the PSN ID Hrc_Tequilla (previously Hrc_prooffe and Prooffe96), I built a legitimate Level 500 account complete with heirlooms, rare skins, badges, battle passes, and thousands of hours of gameplay. Since 2019, I’ve never received a single ban or sanction.
2. How It All Went Wrong (2021-2023)
   In 2021-2022, I bought a PC and created a new EA account (cross-progression didn’t exist back then).
   Around 2023, right when cross-progression launched, everything went to shit: my PSN account got linked to the wrong EA account. All my original progress, purchases, and cosmetics got detached and vanished into the void.
3. Two Years of EA Help Hell (2023 – November 2025)
   For more than two years, I tried to resolve the issue through EA Help.
   Every single time it was the same bullshit instructions: unlink, wait 24-48 hours, relink. Nothing ever worked.
   Whenever I brought up my GDPR rights as an EU citizen from Belgium and asked for escalation, the chats got abruptly closed or straight-up ignored.
4. Formal GDPR Request (November 20, 2025)
   Eventually, on November 20, 2025, I filed an official rectification request under GDPR (Articles 12, 16, and 18).
5. EA Confirms Everything… and Does Nothing (November 2025)
   EA employees Riz and Lucas confirmed in writing that they had located my PSN Hrc_Tequilla in their historical records. They literally stated that my original data still existed on the correct EA account and that they could begin the verification process to restore it.
   I responded right away: “I am ready for all verification steps.”
   After that… radio silence. No email, no instructions, no follow-up — nothing, even as the legal 1-month GDPR deadline was about to expire.
6. The Ban Drops (November 30, 2025)
   On November 30, 2025 — while my GDPR request was still active and the December 20 deadline hadn’t passed — I suddenly got hit with a permanent ban (Request-2820450).
   This ban now blocks everything: I can’t unlink the PSN anymore or finish the recovery process.
7. The Official Ban Notification (May 19, 2026)
   Months later, EA finally sent an official notice with basically zero evidence: one vague log line (“type: ban”) and a completely wrong mention of “Nintendo Switch” as the platform, even though I only play on PC.
8. Extra Proof of Retaliation and Censorship
   • Today (May 20, 2026) I was fully banned from the entire EA Forum (forums.ea.com) right after I posted my full story there.
9. Current Situation
   I’m now trapped in a vicious circle: EA claims they can’t restore my account while the ban is active, but the ban itself looks like a direct retaliation for my GDPR request.
   This is pure retaliation. Instead of fixing my data as they’re legally required to, they’re just locking me out completely.
   I have all the evidence: complete chat logs with EA, official documents, transaction proofs for every PSN purchase since 2019, and EA’s own data report.
   This isn’t a normal support ticket anymore. This is a blatant GDPR violation, obstruction, and retaliation by a huge corporation against an ordinary gamer who just wants his own account, data, and purchases back.

I am forced to write this publicly because EA has been blocking or ignoring all direct communication with their Legal Department, Data Protection Officer, and Privacy team.

1. Background of the Account
   Since 2019 I have played Apex Legends on PlayStation with the PSN ID Hrc_Tequilla(and previously also Hrc_prooffe / Prooffe96).
   I built a legitimate Level 500 account with heirlooms, rare skins, badges, battle passes and thousands of hours of gameplay.
   I have never received any ban or sanction on this account or my previous accounts since 2019.
2. Origin of the Problem (around 2023)
   In 2021-2022 I bought a PC and created a new EA account. Around 2023, after the introduction of cross-progression, a faulty PSN-EA account linking occurred. My entire original progression became disconnected from the correct EA account and was lost.
3. Two Years of Support Attempts (2023 – November 2025)
   For more than two years I contacted EA Help repeatedly through multiple EA accounts. Every ticket followed the same ineffective loop with no resolution.
   When I mentioned my GDPR rights as an EU citizen (Belgium) and asked for contact information of higher support or the GDPR team, multiple agents ignored my requests and simply ended the chat or disconnected the conversation. This happened repeatedly.
4. Formal GDPR Rectification Request (20 November 2025)
   On 20 November 2025 I submitted a formal rectification request under Article 16 GDPR, Article 5(1)(d) GDPR and Article 12(3) GDPR.
5. EA’s Own Confirmations and Failed Recovery Process (November 2025)
   EA Customer Relations confirmed in writing that they had located my PSN Hrc_Tequilla in their historical records and that the data still existed on the correct EA account.
   They explicitly stated: “we can start the verification process to start recovery”. I immediately confirmed I was ready and willing to complete all verification steps. Despite multiple follow-up emails to [edit: email address removed]and [edit: email address removed], I received no response and no further instructions.
6. Sudden Ban Before GDPR Deadline (30 November 2025)
   On 30 November 2025 — while my GDPR rectification request was still active and the legal 1-month deadline (20 December 2025) had not yet expired — a permanent ban (Request-2820450) was suddenly applied to the account.
7. EA’s Sanction Notice (19 May 2026)
   EA sent a notice with almost no evidence — only one vague log entry (time: 2025-11-30T15:22:59.898168Z → type: ban) and an incorrect platform listed as Nintendo Switch(while I play exclusively on PC).
8. Apparent Retaliation and Obstruction
   I have now been forced to fight a permanent ban that has already been denied multiple times. This gives the strong impression that the ban was applied because the GDPR deadline was approaching, allowing EA to hide behind their Terms of Service instead of fulfilling their legal obligations.
9. Suppression of Discussion
   Most of my posts and replies on the official EA forums discussing this matter are quickly deleted under the reason “spamming”. It would be far simpler for EA to help me recover my legitimate account rather than continuing to obstruct and silence me.
10. Current Situation & GDPR Violations
    According to Article 12(3) GDPR, EA was required to respond to my rectification request within one month (by 20 December 2025) at the latest. It has now been over 7 months since my request on 20 November 2025 with no proper resolution.
    EA has committed multiple violations of the GDPR, including:
    Article 12(3) — Failure to respond or rectify within the mandatory one-month period (now more than 7 months overdue).
    Article 16 — Failure to rectify inaccurate personal data (wrong PSN-EA account linking).
    Article 5(1)(d) — Violation of the accuracy principle.
    Article 12(1) & 12(2) — Failure to facilitate the exercise of my GDPR rights (chats ended when GDPR was mentioned, ghosting after agreeing to verification).
    Article 5(2) & Article 24 — Lack of accountability and responsibility.
    Obstruction / Retaliation — Applying a permanent ban precisely when the GDPR deadline was nearing, effectively sabotaging my ability to exercise my rights.
    The ban now blocks the GDPR recovery process I was actively following. EA’s internal rules and Terms of Service cannot override mandatory EU GDPR obligations.

I am forced to write this publicly because EA has been blocking or ignoring all direct communication with their Legal Department, Data Protection Officer, and Privacy team.

1. Background of the Account
   Since 2019 I have played Apex Legends on PlayStation with the PSN ID Hrc_Tequilla(and previously also Hrc_prooffe / Prooffe96).
   I built a legitimate Level 500 account with heirlooms, rare skins, badges, battle passes and thousands of hours of gameplay.
   I have never received any ban or sanction on this account or my previous accounts since 2019.
2. Origin of the Problem (around 2023)
   In 2021-2022 I bought a PC and created a new EA account. Around 2023, after the introduction of cross-progression, a faulty PSN-EA account linking occurred. My entire original progression became disconnected from the correct EA account and was lost.
3. Two Years of Support Attempts (2023 – November 2025)
   For more than two years I contacted EA Help repeatedly through multiple EA accounts. Every ticket followed the same ineffective loop with no resolution.
   When I mentioned my GDPR rights as an EU citizen (Belgium) and asked for contact information of higher support or the GDPR team, multiple agents ignored my requests and simply ended the chat or disconnected the conversation. This happened repeatedly.
4. Formal GDPR Rectification Request (20 November 2025)
   On 20 November 2025 I submitted a formal rectification request under Article 16 GDPR, Article 5(1)(d) GDPR and Article 12(3) GDPR.
5. EA’s Own Confirmations and Failed Recovery Process (November 2025)
   EA Customer Relations confirmed in writing that they had located my PSN Hrc_Tequilla in their historical records and that the data still existed on the correct EA account.
   They explicitly stated: “we can start the verification process to start recovery”. I immediately confirmed I was ready and willing to complete all verification steps. Despite multiple follow-up emails to [edit: email address removed]and [edit: email address removed], I received no response and no further instructions.
6. Sudden Ban Before GDPR Deadline (30 November 2025)
   On 30 November 2025 — while my GDPR rectification request was still active and the legal 1-month deadline (20 December 2025) had not yet expired — a permanent ban (Request-2820450) was suddenly applied to the account.
7. EA’s Sanction Notice (19 May 2026)
   EA sent a notice with almost no evidence — only one vague log entry (time: 2025-11-30T15:22:59.898168Z → type: ban) and an incorrect platform listed as Nintendo Switch(while I play exclusively on PC).
8. Apparent Retaliation and Obstruction
   I have now been forced to fight a permanent ban that has already been denied multiple times. This gives the strong impression that the ban was applied because the GDPR deadline was approaching, allowing EA to hide behind their Terms of Service instead of fulfilling their legal obligations.
9. Suppression of Discussion
   Most of my posts and replies on the official EA forums discussing this matter are quickly deleted under the reason “spamming”. It would be far simpler for EA to help me recover my legitimate account rather than continuing to obstruct and silence me.
10. Current Situation & GDPR Violations
    According to Article 12(3) GDPR, EA was required to respond to my rectification request within one month (by 20 December 2025) at the latest. It has now been over 7 months since my request on 20 November 2025 with no proper resolution.
    EA has committed multiple violations of the GDPR, including:
    Article 12(3) — Failure to respond or rectify within the mandatory one-month period (now more than 7 months overdue).
    Article 16 — Failure to rectify inaccurate personal data (wrong PSN-EA account linking).
    Article 5(1)(d) — Violation of the accuracy principle.
    Article 12(1) & 12(2) — Failure to facilitate the exercise of my GDPR rights (chats ended when GDPR was mentioned, ghosting after agreeing to verification).
    Article 5(2) & Article 24 — Lack of accountability and responsibility.
    Obstruction / Retaliation — Applying a permanent ban precisely when the GDPR deadline was nearing, effectively sabotaging my ability to exercise my rights.
    The ban now blocks the GDPR recovery process I was actively following. EA’s internal rules and Terms of Service cannot override mandatory EU GDPR obligations.