For a couple weeks I have reported on hold times to India, Trustpilot reviews that take 3 weeks before a human ever looks at them and then only answered by AI. Consumer Safety Technology d/b/a Intoxalock has one accredited BBB file. They have 115 that are not accredited under the Intoxalock name. That one accredited file is extremely important to Intoxalock because to keep their A- rating they must respond to consumers-if they don't the rating keeps dropping. It is this rating that they present to government regulators to gain trust. Also the government looks at your complaints and how Intoxalock responds.

Any complaint made here is permanent record. Your information and complaint is posted on the BBB site and wll remain there indefinitely. Your personal information will not be published.

If you do not believe me click on this link that opens up their BBB https://www.bbb.org/us/ia/urbandale/profile/drug-testing/consumer-safety-technology-llc-0664-5025450 then click on complaints in the middle of the page. Do not click on reviews.

Even if you have complaints or money owed from years ago and you are still under the same contract BBB rules still allow you to file.

But before you file, please read my article. It explains everything and tells you exactly what to do. It will only take 10 minutes of your time. Hopefully many of you will get results here and money back. Also if your program was extended because of paperwork "errors" file there and demand that they notify your dmv or whomever of their error.

If you need any help just drop a note in the comments and I will help you file. Happy Independence Day!

Please read my article below before filing so you don't file in the wrong place as hundreds of others have.

https://intoxalockedout.substack.com/p/how-to-file-a-bbb-complaint-that

THE NEXT ARTICLE I AM PUBLISHING IS THE MOST IMPORTANT IF YOU HAVE BEEN VICTIMIZED BY INTOXALOCK. IF YOU READ NOTHING ELSE, PLEASE READ THIS.

ACCOUNT closed at $0 — Filed May 18, 2026

Driver’s truck caught fire in December 2025. The Intoxalock device was destroyed in the fire. Driver attempted for months to reach someone to close the account. Impossible. Standard support channels: completely unreachable. Account continued generating charges on a destroyed vehicle.

RESULT: Within 24 hours of the BBB complaint being filed, Intoxalock contacted the driver directly. Remaining balance waived in full. Account closed at $0. No further charges.

I just published a complete corporate breakdown of who actually owns and runs Intoxalock.

The short version: Consumer Safety Technology LLC — the company that operates Intoxalock — is owned by L. Catterton, a private equity firm based in Greenwich, Connecticut with tens of billions in assets under management. The same firm that backed Louis Vuitton and Moët.

Two months after acquiring Intoxalock in 2022, they quietly bought Alcohol Detection Systems — the competitor many people compare when shopping for an interlock provider. Same corporate address. Same ownership. Different logo.

They also own DUI.org — which looks like a government resource but is an in-house lead generation funnel. And a cannabis breathalyzer company called recenTHC that they are currently developing.

Full corporate dossier — every executive, every brand, every source linked and clickable: https://intoxalockedout.substack.com/p/meet-the-company-behind-the-device

Thanks for your review!

David L

Updated just now

My Big Mac from McDonald's had soggy lettuce and tomatoes and they forgot the special sauce. And they forgot the onions. Remember it is supposed to have 2 all beef patties. special sauce. lettuce. cheese, pickles and onions on a sesame seed bun. The customer service line to India is always busy.

Update: Now on June 26 you send me an email 22 days later after I posted my Big Mac review with a 48 hour demand to provide more information or my review may be removed. This was an ai response. Why did you program your ai to wait 3 weeks. Why has it now become such an emergency that I only have 48 hours? Makes me wonder how many thousands of 1 star reviews have been removed this way by your sick and evil business.

So you are asking for an edit...here is my edit...

Dear Intoxalock Compliance Team,

Thank you for finally reaching out! I was beginning to think no real human worked over there, considering your automated AI customer service system spent weeks publicly apologizing for putting soggy lettuce and too much special sauce on my ignition interlock device.

You are now requesting "more details to better understand my experience" and threatened to take my review offline if I don't prove I am a real customer. I appreciate the sudden burst of corporate diligence! However, you didn't seem to need a lease agreement or a serial number when your automated system blindly claimed it was "looking into" my missing sesame seed buns on a legal/medical monitoring page.

If you are looking for my actual customer file to verify who I am, you can find my full case dossier under the title "Intoxalockedout" on Substack, TikTok, YouTube, Reddit, LinkedIn, Facebook, and Instagram.

Go ahead and have Trustpilot take the review down. The screenshot of your AI trying to resolve a McDonald's order on an interlock page—combined with this sudden 48-hour rush to bury the evidence—is worth way more to my consumer advocacy research than the 1-star rating anyway.

Lovin' it,

David L.

See less

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Reply from Intoxalock

Updated 1 days ago

Hi David, we are sorry for the poor experience you have had thus far. One of our leadership team members will be reaching out soon to help resolve these issues. If you need immediate assistance, please call us at (877) 777-5020.

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New here? Start with Post 8 — it explains everything: intoxalockedout.substack.com

PART 12

My Big Mac review is still up there. Fourteen days. No human has read it. Meanwhile your actual customers have been knocking. Here is who is still at the door.

Three weeks ago I posted a one-star review on Intoxalock’s Trustpilot page complaining about soggy lettuce, missing special sauce, and forgotten onions on a McDonald’s Big Mac.

It is still there.

Intoxalock’s AI apologized for my missing ingredients within the hour. No human has read the review in the fourteen days since. No human has noticed that a review about a hamburger is sitting on a page that is supposed to be about ignition interlock devices. No human is home.

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Still there. Still unanswered by a human. Still waiting for the special sauce.

While I have been waiting for my special sauce — here is what Intoxalock’s real customers have been waiting for.

Knock knock, Intoxalock. Somebody’s at the door. Actually — a lot of somebodies.

Who Is Still Waiting

The following are ten real consumers who posted on Intoxalock’s Trustpilot profile in June 2026. Their full complaints are documented in Post 7 of this publication. Each one knocked. None of them got a real answer.

Kimberly Brown Gordon, Attorney  —  is still waiting for someone to explain why a device installed for her relative, improperly by a technician who showed up four hours late is somehow her problem to pay for. She is an attorney. She said do not use them. Intoxalock’s AI said sorry for the inconvenience.

Sharon  —  is still waiting for a refund of the $75 lockout fee she was charged after her Ventolin inhaler — which she needs to breathe — triggered a false positive. She has severe asthma. Intoxalock reported her to the state anyway.
Trey King  —  is still waiting for Intoxalock to acknowledge that Tennessee state law HB1315 requires a two-week calibration window — not the ten-day window Intoxalock enforces. He cited the exact statute. They told him they go by their own policies.
Kathy  —  is still waiting for her compliance letter. Her state said she could remove the device on June 5th. Intoxalock said they would send the letter Monday. Then Tuesday. Her calibration date is the 18th. She has recorded every call.
Jenn  —  is still waiting on hold. Again. She has given Intoxalock an extra three to four thousand dollars in lockout fees she says were not her fault. She stayed on hold for four hours one week. She is about to become homeless.
Pam Knapp  —  is still waiting for the device to be switched out. Again. She paid $400 to bring her account current. Then $40 for recalibration. She cannot operate the device without lower breath pressure. She has contacted an attorney.
Stephen Salinas  —  is still waiting to understand why he was charged an $80.06 lockout reset fee when his account was already current. He works a minimum wage job. $134 a month for equipment that drains his battery. He says the company will rob you blind.
Marilyn  —  is still waiting for someone who speaks English as their first language. She called six times. She was charged a $75 lockout fee after she submitted a work order. They said they would waive it. They did not.
Stan  —  is still waiting for a callback. He left over half a dozen voicemails over three days. Five days later not a single call back. It took him fourteen calls just to fix a spelling error on his own name.

Bob Viallo  —  is still waiting for Intoxalock to stop raising his payments without telling him. He says they are liars, scammers, and frauds. He says report them to the attorney general.

Ten people. Ten different stories. Ten different states. Ten different problems. One company that is not home to answer any of them.

Their full reviews — reproduced word for word, typos and all, because the imperfections are the proof — are documented in Post 7 of this publication. Read them. Share them. Every one is a real person who had nowhere else to turn.

Post 7: Dear Intoxalock — Since You Never Read Your Own Reviews, We Read Them For You

Consider this a public service.

A Question About Business Ethics

I want to ask a genuine question. Not a rhetorical one. A genuine one.

Where did the management team of Consumer Safety Technology LLC learn about business ethics?

Because I have been studying this company for four months now. I have read twenty insider disclosures from people who worked there. I have read thousands of consumer reviews across six platforms. I have documented the false positive architecture, the manufactured review pipeline, the retention bonus structure, the contract concealment scheme, and the government impersonation tactics.

And in all of that documentation I have not found a single moment where a manager at this company appears to have asked the question that every business ethics course begins with: Is what we are doing right?

Not is it legal. Not can we get away with it. Not will it help our quarterly numbers. Is it right?

A company serving 150,000 legally captive Americans — people who cannot leave, cannot negotiate, cannot refuse — has an ethical obligation that goes far beyond the minimum legal standard. Based on everything I have documented, that obligation has never once appeared to factor into a single corporate decision.

The False Hope Machine

There is one more thing I want you to notice about those Trustpilot reviews. Not just that the AI responds to them. But how it responds.

Every single response contains some version of the same phrase. We are looking into this matter. We take your concerns seriously. We are committed to resolving your issue.

These are not resolutions. These are performances of resolution. Designed to look like engagement without requiring any.

And here is what should stop every one of those consumers cold when they read that response.

How does Intoxalock even know who they are responding to?

Pam B. wrote a review. The AI responded to Pam B. But there are probably fifty Pam B’s in Intoxalock’s system across 46 states. The AI has no idea which one wrote the review. It does not know what device she has. It does not know what state she is in. It does not know what her complaint actually is. It scanned for negative sentiment, generated a template, and posted it.

We are looking into this matter means nothing when you do not know whose matter you are looking into.

These desperate people — writing from driveways and parking lots and courthouse waiting rooms — read that response and feel a brief flicker of hope. Someone saw me. Someone is looking into it. Someone will call.

Nobody calls. Nobody was ever looking. The AI moved on to the next review the moment it posted.

That false hope — manufactured by an algorithm and delivered to a frightened human being who has nowhere else to turn — may be the most cynical thing this company does. And it does a lot of cynical things.

More Voices. More Doors. Nobody Answering.

The following reviews were posted on Intoxalock’s Trustpilot profile in the past week. They are reproduced here exactly as written — including spelling, punctuation, and grammar — because the imperfections are the proof. These are real people writing in real pain.

★☆☆☆☆  Matthew Gladheim  •  US • 1 review  •  12 minutes ago

I got locked out and had to pay an…

I got locked out and had to pay an unlock fee for missing a test after I got out of my car. I took it and got it fixed. That same day it said it picked up alcohol and I haven't drank in 4 years. I changed the mouthpiece and it registered no alcohol. Still it gave me another lockout and made me pay another fee. Plus I have to tow my car since I was on vacation. They love to steal your money on an already expensive item. I suggest going with someone else. I wish I had!

★☆☆☆☆  Lesha  •  US • 9 reviews  •  5 hours ago

Okay so now instead of a supervisor

Okay so now instead of a supervisor, a person trying to sell the joke calls and texts saying they can only help you with installation. No one wants your joke! Give me a person who can actually help. I already paid for the joke I'm not paying again! Anyone who reads this, do not do it! whatever alternative you have will be better than intoxalock. Just don't. I though I was doing the right thing, it's the government they won't screw me over. Wrong. I'm sure my comment will be deleted as it often is because it's a negative review and they don't like that, but I hope some of y'all see it. Do not go with intoxalock for any reason!

★☆☆☆☆  Evan  •  US • 1 review  •  Verified  •  6 hours ago

Everything was wrong

The conformation e mail I received said my appointment was in Portland instead of Albany. When I called the shop to double check that my appointment was scheduled there they were sent the wrong year and ignition type for my vehicle. So now the installation is 125$ more than I was quoted last night. The customer service rep I talked to last night told me that I would be issued a 7 day driving permit when my interlock device was installed by the installing shop. That was a complete lie. The guy at the shop had never even heard of such a thing. So basically everything I was told last night was either totally incorrect or a lie.

★☆☆☆☆  Mauricio  •  US • 1 review  •  Verified  •  6 hours ago

Because they don't answer the damn…

Because they don't answer the damn phone😡😡😡

★☆☆☆☆  Skyler Handy  •  US • 1 review  •  Verified  •  8 hours ago

Jus trash service is horrible

Jus trash service is horrible

★☆☆☆☆  Daniel  •  US • 4 reviews  •  Verified  •  9 hours ago

Price gouging is out of control

Price gouging is out of control

★☆☆☆☆  Charne’  •  US • 2 reviews  •  10 hours ago

RUN!! INTOXALOCK IS A SCAMMING COMPANY!!!

I strongly encourage anyone considering Intoxalock to carefully research their options before choosing this company. I used Intoxalock for my ignition interlock requirement and experienced multiple issues that I believe were handled improperly. My device was scheduled to be removed on April 2. However, Intoxalock claimed that I committed a violation on March 31. When my state’s agency reviewed the records, including photos, and after discussions with the court, there was reportedly no evidence of any violation or photos from that date. As a result, I was given a 120-day extension and had to go through an Administrative Compliance Review process, which took a significant amount of time to resolve. Later, Intoxalock alleged another violation on April 7, claiming I had tampered with or attempted to circumvent the device and given an additional year because they knew that the first violation did not happen so they had to find another way to continue to collect money from me. I strongly dispute this allegation and have photo evidence that appears to show the camera had been moved without my knowledge, I also have reason to believe that those photos were planted by the company since they are aware that I have access to the photos to dispute. I had no reason to tamper with the device, as I do not drink alcohol and was fully compliant with the program requirements. The timestamp associated with the alleged incident was during the time I would normally be taking my daughter to school. She did not miss any school days during that period, and the vehicle would not have started if the alleged circumstances had actually occurred. Based on my experience, I believe these allegations were inaccurate and possibly made after I requested to speak with management and posted a review of my experience. Because of the financial and legal consequences associated with these claims, I have retained legal counsel to address the matter. This review reflects my personal experience. I recommend that anyone considering an interlock provider thoroughly review all available options before making a decision.

★☆☆☆☆  Brittney  •  US • 1 review  •  Verified  •  12 hours ago

The machine does not read my breath

The machine does not read my breath. I have tried 50 plus times and I'm not blowing hard enough or it says my breath pattern changes. I don't have the lung capacity and this is very dangerous to drive and navigate.

★☆☆☆☆  penelope grud  •  US • 3 reviews  •  14 hours ago

This company needs to be stopped

This company needs to be stopped. I thought I was done having this company screw with me since my last issue with their so-called cyber attack, but once again that "cyber attack" is hurting me and my removal. I am in Michigan and I have a bit of a process to have this piece of garbage removed from my truck. I need to have an evaluation, 3 support letters and a drug test done and then I need to send this to my dmv and they will then schedule a hearing date for me which will probably be about 30 days out. My evaluator needs a copy of my interlock report. I was very surprised how quickly Intoxalock sent it to me and to the State of Michigan. What I did not expect to see was my missed calibration during the cyber attack to be listed as a non-compliance issue against me. It actually listed me with 2 non-compliance dates. The date I missed my calibration and the date I was able to get my calibration done after their system went back up. Besides that I had only 1 other violation right after I had it installed for a missed rolling retest(went off after I shut the truck off). I called Intoxalock this morning to have those removed as they were through no fault of my own. The man from India who I could barely understand was rude and refused to get them removed. I think he said that if the state extends my time then I can send Intoxalock a letter from the state and then Intoxalock would look into it. NO!! NOT ACCEPTABLE!! I have put my year in with one minor violation, yet my report shows 3. I should not have to explain this in my hearing and hope the state understands. It should not be on there in the first place. I will be filling Trust Pilot with as many 1 star reviews as I can today. And trust me I have all day!!!

★☆☆☆☆  Jamie  •  US • 1 review  •  Verified  •  A day ago

Terrible can't ever get the party I was…

Terrible can't ever get the party I was trying to reach on the phone or return my calls. I even emailed this Hamiliton guy, and he never replied to that. I had questions. so, screw it, I'll take my business elsewhere. and NO I will not refer anybody to you people. Your chat help was a waste of time too.

★☆☆☆☆  Heather Thomas  •  US • 1 review  •  A day ago

I was approved for financial aid

I was approved for financial aid, & told that intoxalock would cover $80 of the $185 that Car Toys quoted THEM, and that no payments would be taken out of my account. Installation day I paid $191 & last week they took $127 as a payment. I have called three times to no avail. This is devastating to us and ridiculous to say the least. I am owed $207 & I want it back immediately with no further transactions coming out of my account.

★☆☆☆☆  CN  •  US • 1 review  •  A day ago

I gave my certificate of compliance…

I gave my certificate of compliance certificate to the NJ MVC on 6/10/26 and immediately went online and uploaded my pink slip authorization form to intoxalock. I then texted customer support and they said it will take 3-4 days max for them to review the slip and let me remove the device. on the 4th day I texted customer service for an update and they said so sorry it will be another 1-2 days. I still have not received word from them and I'm beginning to feel like I'm just being jerked around so they can get more money out of me. I want this thing out. I have followed every rule and have had zero violations and paid every bill on time. This is ridiculous.

★☆☆☆☆  yashwanth rc  •  US • 1 review  •  A day ago

This is a stupid brand you can get and…

This is a stupid brand you can get and regret your lifetime, folks working here doest know English and can't communicate in English and they will do typo mistakes every where end of the day you will end up paying charges that you have not planned On top these , this Intoxalock device does bad reading so , that you will keep extending with the plans and you will be the customer they want for ever trust me you will regret choosing this

★☆☆☆☆  Joyce Lewis  •  US • 4 reviews  •  A day ago

Don't get roped in by these reviews

INTOXALOCK Don't get roped in by these reviews. This company wants your money. They lie to you from the first phone call. Lie about a first month discount which you never get. Lie about the monthly charge which turns out to be more than the amount quoted. They have manufactured all of these positive reviews. You can't ever get through to speak to a person, you'll be on hold forever or if you do get through you get "disconnected." The device drains your car battery and then you are told that "it's your battery/alternator that is bad." Violations and lockout times appear on a monthly basis which triggers a need for early calibrations and a $75 fee that goes to the company plus a $20 fee to the installer/calibrater. This happens all the time. Every month! DON'T BELIEVE ANYTHING THIS SCAM COMPANY TELLS YOU. EVERYTHING IS A LIE. The registry of motor vehicles said an IID must be in the vehicle for 2 years. After the device was paid for and installed and I got the contract it had extended that time by 4 months. That's 4 more months to collect the $78.00 every 2 week rental fee. Plus the monthly erroneous $70 lockout fee and $20 calibration fee from the shop. This company is FOR THEIR PROFIT only! THEY ONLY WANT MORE OF YOUR MONEY. OH, AND WAIT TILL YOU TRY TO GET OUT OF THE CONTACT WHEN YOUR "SENTENCE" IS OVER AND YOU TRY TO GET THIS BATTERY DRAINING, PRISON SENTENCE, REMOVED FROM YOUR VEHICLE!! THEY have a crew of people telling you that your paperwork isn't in order. This crew of people are trained to "retain" you as long as possible. This company should be arrested! Don't go with them. No matter what lies they tell you. 100% DISHONEST!

A Message to the Executives of Consumer Safety Technology LLC

Every person in the roll call above is a real human being. Every review on this page was written by a real human being sitting in a real car that would not start, or would not stop billing them, or would not release them after their sentence was done.

They came to your Trustpilot page because they had nowhere else to go. They typed their stories because typing them was the only power they had left. And your AI read the sentiment, generated a template, and moved on.

So I have one question for the executives of Consumer Safety Technology LLC.

How do you sleep at night?

Because the people in these reviews are not sleeping. They are sitting in driveways. They are missing work. They are explaining to their probation officers why their device failed. They are transferring money they do not have to pay fees they do not owe.

And your AI is still waiting to apologize for my missing special sauce.

intoxalockedout  (v., adj.)

To be legally trapped — financially, physically, and procedurally — by a court-ordered product or service from which there is no exit, no recourse, and no one who will answer the phone.

“He knocked fourteen times. He called the DMV. He called Intoxalock. He called back. He was put on hold. He was disconnected. He knocked again. Nobody was ever home. That is what it means to be intoxalockedout — not just trapped inside the system, but trapped outside the door of the only company that can let you out.”

For press inquiries: Intoxalockedout+media@gmail.com

Nobody asked me to do this. Nobody paid me to do this.

I just could not look away.

— David Lazarus | Founder, INTOXALOCKEDOUT™

Legal Disclaimer

David Lazarus is not an attorney and is not engaged in the practice of law. Nothing contained in this publication constitutes legal advice, and no attorney-client relationship is created by reading, subscribing to, or communicating with IntoxalockedOut. The content published here represents the personal research, documented experiences, and consumer advocacy opinions of a private citizen conducting pro se advocacy. All factual claims are based on documentation, recordings, and publicly available information in the author’s possession. Readers with legal questions or disputes are encouraged to consult a licensed attorney in their jurisdiction. This publication is protected expression under the First Amendment of the United States Constitution.

This publication is hosted on Substack. By reading, subscribing to, or interacting with this publication you are also subject to Substack’s Terms of Service and Privacy Policy, available at substack.com/tos and substack.com/privacy. IntoxalockedOut operates in full compliance with Substack’s platform guidelines. The Terms of Use governing this specific publication are available at intoxalockedout.substack.com/p/terms-of-use.

© 2026 IntoxalockedOut™ — All Rights Reserved — intoxalockedout.substack.com

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Twenty people. Eight years. Different states, different departments, different years. And they all described the same company.

When I began this investigation I did not expect to find employees talking. Companies like this are careful. They have NDAs. They have HR departments. They have the financial resources to make problems disappear quietly.

But here is the thing about a company that treats its own employees the same way it treats its customers: people talk. They leave. They write reviews on the same platforms they use to find their next job. And when they do — they tell the truth.

What I found across Indeed, Glassdoor, and SimplyHired was not a handful of disgruntled ex-employees venting frustration. It was a coordinated pattern of insider testimony — twenty separate disclosures spanning eight years, across multiple states and departments, from people who had never met each other and had no reason to coordinate their stories.

They all described the same company.

Twenty people. Eight years. Different states, different departments, different years. Every single one described the same closed loop. That is not coincidence. That is a business model.

The Smoking Gun — Disclosure #20

I want to start with the most recent and most significant disclosure. It comes from an Operations Personnel employee who posted on SimplyHired and describes — in precise operational detail — exactly how the contract concealment scheme works from the inside.

“Sales people are NOT required to have signed contracts prior to the installation of the system and leave all the ‘education’ to the customer service team. In addition, NONE of the customers sign or even SEE a contract until they cannot get a work order for a recalibration or question a charge on their credit card. That’s a debacle because the customer service person has to inform them a contract needs to be signed prior to providing the work order. Usually the customer has been on hold for at least 30 minutes to an hour — I worked when hold times were upwards to 3 hours — and then we have to walk them through how to esign on the app while they are standing at a service center trying to get the recalibration.”

Operations Personnel — SimplyHired — 2026

Read that again slowly.

NONE of the customers sign or even see the contract until they are standing at a service center — after hours on hold — trying to get a work order. The device is already on their car. The device is already hard-wired into their ignition. And at that precise moment of maximum vulnerability — standing in a garage, phone in hand, after two hours on hold — they are told they must sign a contract on the DocuSign app before the company will release the work order they need to drive away.

The work order is the hostage. The contract is the ransom note.

This is not a glitch in the system. This is the system.

They Said It Out Loud

What follows are the voices of people who worked inside this company and could not stay quiet about what they saw. Every disclosure is real, documented, and on file with the federal agencies currently reviewing this case.

On What They Were Trained to Do to Customers

“You are explicitly trained to focus only on the low introductory promo cost and gloss over or omit the hidden recurring administration fees, roadside protection additions, and the massive penalty fees for breaking the contract lease.”

Account Executive / Inside Sales — Des Moines, IA — Glassdoor — September 14, 2021

“It completely forces reps to say whatever it takes to prevent them from looking at the contract closely.”

Inside Sales Representative — Remote — Glassdoor — July 19, 2024

“Real cut throat high pressure quotas. I thought I’d get to help people. Instead I feel like a scammer that’s hurting more people than helping.”

Remote Sales Agent — Florida — Indeed — July 11, 2022

“This job will make you get off and feel bad everyday. The company literally makes their money from stealing from people. Not just the customer, but the employees too.”

Sales Representative — Iowa — Indeed — October 24, 2023

“There’s no moral. If you speak up about how it will hurt the customer, it will affect your paycheck. Not a place to be if you have a heart for people.”

Sales Representative — Remote — Indeed — May 4, 2026

The company literally makes their money from stealing from people. Not just the customer, but the employees too.

On What Happens After the Device Is Installed

“Working in customer service we basically had to serve as a clean up crew for the sales team who lie to the customers to make their sales.”

Customer Service Representative — Des Moines, IA — Indeed — October 1, 2020

“Very stressful and management is non supportive. Your supervisor NEVER takes escalated calls nor will call the customer back when asked.”

Customer Service Representative — Urbandale, IA — SimplyHired — October 21, 2021

“They start you off at $30 an hour for the first 3 months. After that you are knocked down to $11 an hour plus commission. The metrics are atrocious, it’s intentionally complex.”

Bilingual Inside Sales Representative — Remote — Indeed — November 19, 2024

On the Hardware They Are Putting in Your Car

“The devices have a known, massive parasitic power draw that kills vehicle batteries constantly, especially in cold weather. Instead of fixing the hardware, leadership instructs us to tell the customer it’s an issue with their alternator or car battery, triggering a lockout state that forces them to pay an extra lockout service fee to get a reset code.”

Tier 2 Customer Support Representative — Des Moines, IA — Indeed — January 11, 2025

“The company is money hungry and violated every ethical standard I live by. The machines are over 20 years old being refurbished and the new machines they built were just as problematic and faulty.”

Sales Consultant — Urbandale, IA — Indeed — May 15, 2026

The devices have a known, massive parasitic power draw. Instead of fixing the hardware, leadership instructs us to tell the customer it’s an issue with their alternator or car battery — triggering a lockout state that forces them to pay an extra fee.

On Keeping You Trapped After Your Court Order Is Done

“If you let a customer cancel their service easily — even if they have completed their court-ordered program time — your personal retention metrics take a massive hit, which drops your bonus. Management forces you to stall the removal process by claiming paperwork errors or state processing delays just to squeeze out one more month of lease billing.”

Customer Retention Specialist — Urbandale, IA — Indeed — November 3, 2023

Let that one land for a moment. You have completed your court-ordered program. Legally, you are done. Intoxalock knows you are done. And their own retention team is trained to manufacture paperwork delays to keep billing you for another month.

That is not customer retention. That is contempt of court.

On What Happened When Mindr Took Over

“Used to be a good place to work until Mindr took over. Since Mindr took over the micromanagement has slowly escalated to the point of no return.”

Repair Technician — Urbandale, IA — Indeed — February 12, 2026

“The company is money hungry and violated every ethical standard I live by.”

Sales Consultant — Urbandale, IA — Indeed — May 15, 2026

What These Voices Mean Together

These are not people who coordinated. They worked in different departments — sales, customer service, Tier 2 support, operations, retention, repair. They worked in different states — Iowa, Florida, remote offices across the country. They wrote in different years — from 2018 through May 2026. They posted on different platforms — Indeed, Glassdoor, SimplyHired.

And they all described the same company.

Twenty witnesses. One pattern. Eight years of uninterrupted documented evidence from inside the walls of this company.

Nobody asked these employees to speak. Nobody paid them to speak. They left a company that was doing something wrong and they said so. That is called a conscience. And twenty consciences describing the same thing is called evidence.

A Message to Anyone Who Worked There

If you are a current or former Intoxalock or Mindr employee reading this — what you saw was real. What you felt was right. And what you documented matters.

The twenty disclosures in this post are already on file with multiple federal and New York State agencies. If you have additional information about the sales training, the call routing architecture, the contract delivery process, the work order withholding system, or the DMV paperwork delays — I want to hear from you.

Drop a comment below.

intoxalockedout  (v., adj.)

To be legally trapped — financially, physically, and procedurally — by a court-ordered product or service from which there is no exit, no recourse, and no one who will answer the phone.

“She had worked there for two years. She knew what the script said. She knew what the fees did. She knew nobody was reading the reviews. The day she quit she left her own review on Glassdoor and told the whole truth. That is how you find out what intoxalockedout really means — from the people who built the lock.”

For press inquiries: Intoxalockedout+media@gmail.com

Nobody asked me to do this. Nobody paid me to do this.

I just could not look away.

— David Lazarus | Founder, INTOXALOCKEDOUT™

Legal Disclaimer

David Lazarus is not an attorney and is not engaged in the practice of law. Nothing contained in this publication constitutes legal advice, and no attorney-client relationship is created by reading, subscribing to, or communicating with IntoxalockedOut. The content published here represents the personal research, documented experiences, and consumer advocacy opinions of a private citizen conducting pro se advocacy. All factual claims are based on documentation, recordings, and publicly available information in the author’s possession. Readers with legal questions or disputes are encouraged to consult a licensed attorney in their jurisdiction. This publication is protected expression under the First Amendment of the United States Constitution.

© 2026 IntoxalockedOut™ — All Rights Reserved — intoxalockedout.substack.com

Take a look at this review that dropped on Trustpilot today from a driver named Sean. This is the exact kind of calculated corporate greed that makes my blood boil, and it is precisely why I keep fighting this fight.

Sean lives in the mountains. It gets freezing. Like any rational person, he didn't want his car engine running for an hour just to warm up a frozen piece of equipment, so he called customer service back in November. They explicitly gave him verbal permission to bring his handheld inside at night without needing a work order.

Fast forward: they "lose it in their notes," and the automated system hits him with non-stop Violation 40 lockouts week after week. He’s gone through three batteries and has been forced to fork over $2,000 just in lockout fees—paying $200–$300 every two weeks for following their own instructions.

And while real people are losing thousands of dollars to these technical loopholes, guess what else happened on Trustpilot today? Another massive wave of 34 FAKE 5-star reviews dropped out of nowhere, completely burying Sean's warning and thousands of others like it under a mountain of engineered PR fluff.

They think they can bury the truth by gaming the system.

I am still actively waiting on Trustpilot to answer my official whistleblower Case # 02832506 regarding this exact review-manipulation and cherry-picking tactic. The second I get their official reply, I will be posting it right here for this community to see.

Keep your records, document every phone call, and don't let up. They can buy 5-star reviews, but they can't erase our evidence.

Here is the exact review from today:

⭐️☆☆☆☆

Sean

🇺🇸 US

• 2 reviews

14 hours ago

WORST COMPANY IVE EVER DEALT WITH!!

I have had my interlock device in my car since September of 2025. At first everything was going fine and then all of the random lockouts started happening. Every single one was a violation 40 which has something to do with your battery not putting out enough power or taking your handheld out of your car. Well, I live in the mountains and it is very cold here so keeping my handheld in my car was not an option because it would take an hour for my car to warm up enough for the damn thing to start.

So I call intoxalock and explain the situation. I was told that I AM ALLOWED to take my handheld device out of my car every night without putting in a stupid ass work order. This was back in November when they told me this. It all went of for about a month to two months and then I started getting the violation 40 again. I thought it was my battery so I have gone through 3 batteries since September all because of what their horrible customer service told me.

Since January I have not had one week go by where I have not had a lockout violation 40. It seems they forgot or it got lost in their notes but either way i am sick and tired of paying $200-$300 every two weeks because of these violation 40 lockouts when I was told by customer service that I could take my damn handheld out of my car. I have paid them about $2000 just in lockout fees since then.

This is the worst, most Tod awful company I have ever dealt with. They lie to you, steal your money; essentially have no idea what they are doing at their job. Luckily I have only a few more months left with this crap in my car, but I know I’m never going to see all of that money back that I should have never had to pay them. NEVER DO BUSINESS WITH THIS COMPANY!

Also, this is my second post on here about this horrible company and I still haven’t heard a word back from them. They’re all liars and thieves!

PART 15

Unmasking the intelligent call-routing system that fast-tracks new sales while burying active disputes, device failures, and complaints in an endless digital void.

I thought I had seen everything this company was capable of doing to the people trapped inside its program.

The false positive architecture. The manufactured review pipeline. The contract withheld until the device is bolted to your car. The retention specialist trained to stall your removal paperwork. The AI that apologizes for missing special sauce while real consumers scream into a digital void.

And then, on June 16, 2026, I picked up a phone I had not used to contact Intoxalock in over ninety days—a dormant number with no recent disputes, no open tickets, and no history of complaints—and I called their customer service line.

I got through immediately. No hold. No queue. No offshore menu tree. Straight to a live agent.

The same company that leaves disputing consumers on hold for four hours connected me in seconds. The only thing that was different was the phone number I called from.

That is not a coincidence. That is a system. And once I understood how the technology works, I realized this may be one of the most deliberately constructed pieces of the entire corporate architecture.

The Calculated Cruelty of the Ring

The facts are straightforward. On June 16, 2026, I called Consumer Safety Technology LLC using a telephone number that had been completely dormant—no calls to or from Intoxalock in over sixty days. No open disputes. No flagged account. A clean slate as far as their system was concerned.

Zero hold time. Immediate connection to a live English-speaking agent at an offshore call center in India. I personally recorded the entire call from my end, capturing every second of the interaction over an explicitly logged corporate line.

The reason I was calling them that day was to secure a final bill for my son's account—a bill, of course, that we will absolutely never pay. What makes this immediate connection truly insidious—and deeply outrageous—is that because I have been making an immense amount of noise online under this brand, their system likely flagged my incoming number. They didn't want me sitting in a queue documenting a three-hour delay; they wanted a live agent to intercept me immediately after just a single ring.

But contrast my privileged, one-ring experience with what happened when my deaf son actually needed their help. When his device was installed, he was given virtually no written instructions on how to use it. On his very first drive, he missed a rolling re-test because he couldn't hear the audible alert beep. The device escalated to a permanent lockout. Unaware of the lockout status, he parked his car for about ten days. When he was finally called back to work, the vehicle was completely dead to the world.

When you are profoundly deaf, finding gainful employment can be an extremely difficult, uphill battle. Securing a job is a massive victory; losing it is a catastrophe.

To remedy the lockout situation and get back to that hard-won job, my son needed $300 to cover the towing fees, the mandatory lockout fee, and shop charges—and possibly the cost of a new battery drained by the device's parasitic draw. For a young guy trying to make ends meet, that was money he simply did not have. By the time he finally scraped the money together to pay their ransom, the March 2026 cyberattack struck. Intoxalock's entire network went dark, locking him out for at least another eight consecutive days.

Because of their uncommunicative device, their predatory fees, and their total infrastructure collapse, my son lost his job. Ultimately, his car was repossessed—with the Intoxalock device still bolted inside the vehicle.

This is where the true outrage lies. After reading literally thousands of online consumer reviews across multiple platforms, I noticed an unmistakable, dark pattern: The people with the most severe, urgent problems are consistently the ones complaining the most about endless hold times.

If your car won't start, if your device is malfunctioning, if you are stranded in a parking lot with a dead battery, or if you are trying to dispute an unearned fee—you are deliberately sent to the back of the line.

It is my firm belief—although I have no explicit corporate blueprint in hand (though a government subpoena sure could find one)—that this is a calculated business goal. The objective is to wear you out to the exact point that you finally give up.

It is pure evil. And in my theory, this intentional friction is exactly why their front-line call center infrastructure is outsourced to India. It is much easier to isolate operations from domestic legal scrutiny, find a disconnected workforce willing to execute these exhausting scripts, and significantly lower the risk of an internal employee becoming a domestic whistleblower.

Now contrast that with what the consumers I have been documenting for three months describe: Two-hour holds. Four-hour holds. Disconnections after forty-five minutes of waiting. Being told "we cannot find your account." Being transferred five times and then dropped. Calling back the next day and starting over.

Every one of those consumers was actively disputing a charge, reporting a device malfunction, or trying to initiate a removal. Every one of them had a recent interaction history with the company. And every one of them was being made to wait.

If you are a new prospect, they answer immediately. If you are a captive consumer with a dispute, they make you wait until you give up. That is not customer service. That is a strategy.

How the Technology Works — In Plain English

This is not science fiction, and it is not a conspiracy theory. The technology that makes this possible is built into the standard enterprise call center platforms used by major corporations around the world. Platforms like Five9, Genesys, NICE, and Avaya—the industry leaders in call center infrastructure—all offer these features as standard products.

Automatic Number Identification (ANI) and CRM Integration

How it works: The moment your call arrives—before a single ring, before any agent sees it—the system reads your phone number and cross-references it against the company's entire customer database. Within milliseconds, it knows who you are, what your account history looks like, whether you have open disputes, and how much revenue you represent.

What it means for you: If your number is flagged as a disputing consumer, a high-complaint account, or a "problem caller," the system automatically routes you to a low-priority queue before any human being has made a single decision. If your number is clean—dormant, new, or unlinked to any dispute—you bypass those queues entirely.

Skills-Based and Intelligent Call Routing (ICR)

How it works: After your number is identified, an algorithmic decision engine decides which queue to send you to based on a set of business rules the company programs. These rules can include account status, dispute history, contract phase, and dozens of other variables. The company decides what those rules are; the software just executes them.

What it means for you: A dormant number classified as a potential new customer gets routed to a premier queue staffed by trained agents optimized for sales conversion and customer satisfaction scores. An active disputing consumer in a locked contract gets routed to a congested general queue where hold times are measured in hours, not minutes.

Lifecycle and Risk Segmentation

How it works: Modern call center systems allow companies to categorize their customers by where they are in the "customer lifecycle." Pre-sale customers are treated one way. New customers in the honeymoon phase are treated another way. Locked contract customers who are disputing fees are treated yet another way.

What it means for you: For a company that makes its money from fees generated during disputes and lockouts, there is a direct financial incentive to slow-path the consumers who are trying to dispute those fees. Every hour a consumer spends on hold is an hour they are not successfully disputing a charge. Every disconnection resets the clock. Every transfer is another barrier between the consumer and the resolution they are seeking.

These features are not bugs. They are products. Five9, Genesys, NICE, and Avaya sell them because companies pay for them. The question is not whether this technology exists. The question is how Intoxalock has chosen to configure it.

What the Insiders Already Told Us

We do not have to speculate about whether Intoxalock uses differential call routing. The twenty insider whistleblowers documented in Post 6 of this publication already described it from the inside.

One Tier 2 Customer Support Representative from Des Moines, Iowa, confirmed that hold times during their tenure were sometimes upwards of three hours for regular consumers. Another disclosure confirmed that customer service representatives were trained to deflect, transfer, and delay rather than resolve—a behavioral pattern that maps directly onto a system designed to exhaust disputing callers.

Most significantly, multiple whistleblowers confirmed that when a new customer calls during the sales window—before their credit card is processed—they get through immediately to a polished domestic agent. The moment that card is charged, the routing changes. The same consumer, on the same phone number, calling back the next day, enters a completely different system.

Before your credit card is processed, you are a prospect. After your credit card is processed, you are a captive. The phone system knows the difference—and it treats you accordingly.

The Hidden Shield: The Invisible Insurance Game

When I got through to that live agent on my recorded line to demand a final bill for my son's account—a bill, of course, we will absolutely never pay—the machine accidentally showed its hand. The agent informed me that because we had purchased "Device Protection" on the initial intake call, our final bill would include a $500 deductible charge.

I asked a simple follow-up question: "What does the device actually cost if a customer doesn't have insurance?"

The agent's answer: $1,100.

Let that sink in. For months, Intoxalock sales agents have been using high-pressure scare tactics over the phone, telling vulnerable, court-ordered prospects that the device costs $3,000 to replace if damaged, terrorizing them into buying the protection plan.

I know this for a fact because I personally have multiple recordings of their sales reps telling me exactly that when I posed as a new customer.

But the deception goes deeper. In those same undercover sales recordings in my possession, those agents explicitly promised me there was a $0 deductible on the policy.

Now, I am not an attorney, but it seems to me that when a company hides the terms of a policy from both the consumer and their own sales staff, misrepresents the true replacement cost of the equipment ($1,100 actual vs. a $3,000 boogeyman sales tactic), and tells prospects there is a "$0 deductible" only to slap a $500 charge on the final bill, they are crossing a massive legal line.

I am not a lawyer, but it seems to me this architecture directly targets court-ordered consumers in ways that federal and state regulators frown upon:

Under Federal Law:

I am not an attorney, but it seems to me that promising a "$0 deductible" to close a sale over the phone, while hiding the actual terms and later enforcing a $500 fee, looks like a textbook material misrepresentation under FTC Act Section 5, which prohibits unfair or deceptive acts or practices. Furthermore, federal Telemarketing Sales Rules strictly require clear disclosures of all costs and restrictions before a customer pays. If the sales agent is completely clueless as to what the policy contains, how can a legal disclosure even happen?

Under New York State Law:

I am not a lawyer, but it seems to me that using a fake $3,000 replacement fee to scare captive consumers into purchasing a protection plan violates New York General Business Law Section 349 and 350, which ban deceptive practices and false advertising.

The Insurance Licensing Trap:

I am not an attorney, but it seems to me that when a company charges a premium to cover the risk of property loss or damage, they are selling an insurance product. In New York, the law mandates that a consumer must be provided with a copy of the policy terms, conditions, and deductibles at or before the time of purchase. Selling an invisible policy through unlicensed, clueless agents who are blocked from seeing the terms looks like a blatant violation of New York Department of Financial Services regulations.

This is the ultimate corporate shield. They sell an opaque protection plan over the phone, completely withholding the terms from the consumer. They keep their own front-line sales agents entirely blind, turning them into unwitting instruments to extract extra fees. The customer can't see the terms, the agent can't explain the terms, and the company invents a fake $3,000 liability to scare you into a policy that slaps you with a hidden $500 fee on the way out.

The Ultimate Private Equity Playbook: Retention by Exhaustion

This brings me to my secondary theory on why this entire phone grid is engineered to fail you. It seems to me that the goal of this slow-pathing strategy isn't just to extract random customer compliance fees—it is to actively delay your exit from the program.

Think about the raw business model. Once a captive customer successfully finishes their court-ordered time and removes the device, they are gone forever. That means their monthly recurring revenue drops to zero. In a normal free market, a business thrives on customer satisfaction to build long-term value. But Intoxalock is owned and controlled by private equity interests. And if you know anything about the private equity playbook, you know that the only thing—the only thing—they care about is squeezed-out revenue and short-term financial performance.

It seems to me that by engineering a labyrinth of four-hour hold times, dropped calls, and missing account records, the system functions as a highly effective retention machine. If they can leave you trapped in a bureaucratic loop, dragging out your removal paperwork or leaving a billing dispute unresolved for weeks or months past your legal eligibility date, they keep charging your card. Every extra week you spend hopelessly lost in their phone system is another week of pure profit for the investment portfolio. They have zero incentive to answer your call, because answering your call means helping you leave.

Why This Is Different for Court-Ordered Consumers

In a normal consumer market, differential call routing is an unethical but survivable practice. If your bank treats you badly, you can move your money. If your airline ignores you, you can book a different carrier. The market provides a natural remedy.

Intoxalock does not operate in a normal consumer market.

Every person in their program is there because a court order requires it. They cannot choose a different provider without court approval. They cannot remove the device without Intoxalock issuing a work order. They cannot stop paying without triggering a compliance violation. They are legally captive. And they are captive to a company that appears to have built a phone system specifically designed to make disputing their charges as difficult as possible.

When a disputing consumer cannot reach customer service to report a device malfunction, that malfunction continues. When it continues, it generates a false positive. When a false positive is reported to the state, a compliance violation is logged. When a compliance violation is logged, a probation officer acts on it.

The hold time is not just an inconvenience. For a court-ordered consumer, it is a mechanism that can convert a phone queue into a jail cell.

The Questions This Raises

I want to be very clear. I am not an attorney. I am not making legal accusations. I am a retired father who documented an experience, analyzed the technology, and is asking questions. I will leave the legal determinations to those who are qualified to make them.

Question 1:

A company providing court-mandated services deliberately deprioritizes consumers who are actively disputing charges or reporting device malfunctions. Those consumers are legally required to use the company and cannot seek alternatives. One might ask whether deliberately obstructing access to required services for legally captive consumers raises questions under applicable consumer protection statutes, including FTC Act Section 5 prohibiting unfair or deceptive acts or practices.

Question 2:

A consumer on a court-ordered interlock program is unable to report a device malfunction because they have been placed in a four-hour hold queue and disconnected multiple times. The unreported malfunction generates a false positive. That false positive is reported to a court or probation officer as a compliance violation. One might ask whether a call routing system deliberately configured to obstruct dispute resolution for disputing consumers in a court-mandated program creates liability when that obstruction contributes to a false compliance report.

Question 3:

A caller using a dormant, undisputed telephone number connects immediately to Intoxalock's customer service. A caller using a number associated with an active dispute waits hours and is disconnected. Both callers are attempting to reach the same company for the same type of service. One might ask whether differential treatment of consumers based on their dispute status, in the context of a court-mandated monopoly, raises questions under state consumer protection laws prohibiting unfair business practices.

They built a phone system that answers when they want your money and goes silent when you want justice. The technology exists. The incentives exist. The complaint patterns exist. The only thing missing is accountability. That is what this publication is for.

intoxalockedout

verb, adjective / in-tox-a-lokt-out

To be legally trapped — financially, physically, and procedurally — by a court-ordered product or service from which there is no exit, no recourse, and no one who will answer the phone.

"She called from her regular number and waited three hours and forty minutes before being disconnected. She called back from her husband's phone and got through in forty seconds. Same company. Same problem. Different number. She had been intoxalockedout — and the phone system had been engineered to make sure she stayed that way."

Nobody asked me to do this. Nobody paid me to do this.

I just could not look away.

— INTOXALOCKEDOUT  David Lazarus | Founder

For press inquiries: Intoxalockedout+media@gmail.com

Legal Disclaimer

David Lazarus is not an attorney and is not engaged in the practice of law. Nothing contained in this publication constitutes legal advice, and no attorney-client relationship is created by reading, subscribing to, or communicating with IntoxalockedOut. The content published here represents the personal research, documented experiences, and consumer advocacy opinions of a private citizen conducting pro se advocacy. All factual claims are based on documentation, recordings, and publicly available information in the author's possession. Readers with legal questions or disputes are encouraged to consult a licensed attorney in their jurisdiction. This publication is protected expression under the First Amendment of the United States Constitution.

This publication is hosted on Substack. By reading, subscribing to, or interacting with this publication you are also subject to Substack's Terms of Service and Privacy Policy, available at substack.com/tos and substack.com/privacy. IntoxalockedOut operates in full compliance with Substack's platform guidelines. The Terms of Use governing this specific publication are available at intoxalockedout.substack.com/p/terms-of-use.

© 2026 IntoxaLockedOut™ — All Rights Reserved

PART 14

https://preview.redd.it/y0f18j9o969h1.png?width=1400&format=png&auto=webp&s=6ab2babe0244208a9f0dfeda624bcf952404fa4b

The Contract You Never Saw,

Couldn't Read, and Never Signed —

But Are Legally Bound By Anyway

How Intoxalock hides a six-page lease until your car is already compromised — and what the law might have to say about it.

"Sales people are NOT required to have signed contracts prior to the installation of the system and leave all the 'education' to the customer service team. In addition, NONE of the customers sign or even SEE a contract until they cannot get a work order for a recalibration or question a charge on their credit card. That's a debacle because the customer service person has to inform them a contract needs to be signed prior to providing the work order. Usually the customer has been on hold for at least 30 minutes to an hour (I worked when hold times were upwards to 3 hours) and then we have to walk them through how to esign on the app while they are standing at a service center trying to get the recalibration."

— Intoxalock Operations Personnel | Whistleblower Disclosure #20 | SimplyHired | Pre-June 2026 (exact posting date not publicly visible on platform)

Read that again. Slowly.

To independently confirm what this whistleblower described, I called Intoxalock posing as a new customer. I have this call saved as a recording. I asked the agent whether I could see a copy of the contract before installation. She told me she was looking it up on her computer. She then informed me that in New York State it is forbidden for anyone to see the contract prior to installation. There is no such law. No such prohibition exists anywhere in New York State law or regulation. What she described as a legal requirement imposed by the State of New York is in fact a corporate policy of Intoxalock — and attributing that policy to state authority is itself a deceptive act.

That is not a disgruntled employee venting online. That is an operations insider describing — in precise, operational detail — the exact mechanism by which this company withholds its own contract from every customer it enrolls. Not sometimes. Not accidentally. Every time. By design.

The work order is the document you need to get your device recalibrated. In New York State you are legally required to calibrate your device within 30 days. Intoxalock knows this. And Intoxalock will not release that work order until you sign a contract — a contract you are reading for the very first time while standing in a garage, on your cell phone, after waiting on hold for up to three hours, with a device already hard-wired into your car that you cannot legally drive without.

The work order is the hostage. The contract is the ransom note.

One might ask: whether withholding a court-mandated service document until a consumer signs a contract they have never seen — while standing in a garage after hours on hold — might raise serious questions under laws governing economic duress, contract formation, and consumer fraud.

I am not a lawyer. I will leave that to those who are.

What Happened To Me

I want to tell you my own story. Because I lived every single step of it. And because it is important that you understand — what happened to me was not a glitch. It was not a bad day. It was the system working exactly as it was designed to work.

I am a retired Purchasing Director. I spent fifteen years in the hospitality industry managing vendor relationships at a professional level. Over that career I dealt with well over a thousand vendors — contracts, negotiations, pricing disputes, compliance requirements, deliverables. I know what a legitimate business relationship looks like. I know what a vendor is supposed to do when a customer has a problem.

In fifteen years managing over a thousand vendor relationships, I never once encountered anything remotely like what I am about to describe. Not even close.

The Sales Call — 'There Is No Contract'

Before my son's installation I called Intoxalock. I spoke with a salesperson — I will call her Locke. I asked a lot of questions. I wrote them down. I asked specifically about a contract. She told me there was no contract. No lease. No commitment beyond month-to-month.

She quoted me a price for installation. She set up the appointment. She took a payment of twenty-nine dollars from my credit card.

I want to be very precise about that twenty-nine dollars. I authorized twenty-nine dollars. Once. That was the full extent of my authorization. That credit card number was then placed into a contract I had never seen, had been told did not exist, and that my son would ultimately never sign. It would be billed again — without any additional authorization — in the weeks that followed.

One might ask: whether capturing a credit card number during a sales call and then using it for recurring charges under a contract the consumer has never seen might constitute a violation of the Electronic Fund Transfer Act, 15 U.S.C. § 1693e(a) and Regulation E, 12 CFR § 1005.10(b), both of which require separately signed written authorization for recurring electronic charges.

I am not a lawyer. I will leave that to those who are.

The Installation — A Different Price

When I arrived at the shop for the installation I was told the price was approximately one hundred dollars higher than what Locke had quoted me on the phone.

I called Locke to fix it. I could not reach her.

The moment I became a customer — the moment that twenty-nine dollar payment cleared — Intoxalock's phone system had already routed my number away from the domestic sales line and into the offshore India queue. The same queue documented in Post 13 of this series. My calls no longer reached Locke. They reached India.

The internet is full of customers documenting this exact experience — the exact same routing, the exact same moment, the exact same wall. One person needing a workaround to reach their own salesperson is a bad day. Thousands of people describing it identically is architecture.

I needed to reach Locke. So I borrowed my son's phone and dialed her extension directly. It worked — because his number had not yet been flagged by the system as a customer. She answered. I explained the pricing discrepancy. She said she would fix it.

She also told me something I was not expecting.

"This is the first time I have ever spoken to a customer after the initial transaction."

— Locke, Intoxalock Sales Representative | Recorded call | February 2026

She was not surprised that I had a problem. She was surprised that I had found a way back to her at all. The system was designed to ensure she would never have to speak to a customer again after securing the credit card number.

She sent the corrected purchase order to the shop. I went back to pick up the car.

The shop told me they had not received it.

I called Locke again. Both my phone and my son's phone were now blocked. The system had logged both numbers the moment they were used to call her. I had to borrow a third cell phone to reach her.

I needed three phones to reach my own salesperson while standing in a parking lot trying to pick up my son's car. Three phones.

She finally sent the revised purchase order. The process had taken four to five hours from start to finish. And when I received the final tally — it was still approximately twenty dollars higher than my original quote. I had run out of phones to borrow. They got their twenty dollars.

What kind of company's first act after capturing a new customer's credit card is to make that customer permanently unreachable to the person who sold them?

In fifteen years as a Purchasing Director I never once saw anything like it. I could not have imagined it.

The Contract — Five Days Later, On a Phone Screen, In Unreadable Print

About five days after the installation I noticed an unread message on my son's phone. I opened it. It was a DocuSign link — sent at 12:50 PM on the day of the installation, while we were still at the shop. This was just minutes after the device was installed.

The contract had been sitting there, unread, for five days.

The device was already bolted into the car. The compliance clock was already running. And the governing contract had been delivered by text message to a cell phone — and gone completely unnoticed for five days.

I read it. The entire thing. All six pages. Using very strong reading glasses. I believe I am in a very small minority of Intoxalock customers who have ever done that — because by the time that DocuSign link arrives, the device is already in your car, the calibration deadline is already ticking, and reading six pages of fine print on a cell phone screen is genuinely, physically difficult.

NY CPLR § 4544:  New York law requires consumer contracts to be printed in a minimum readable type size. A six-page lease rendered in a mobile browser on a four-inch phone screen does not meet that standard.

And here is the detail that matters most: Intoxalock already had the email address. It appears on page one of the lease itself. They had it. They chose text message anyway.

Email creates a permanent, printable, readable record — one the consumer can review at leisure on a full screen, save, forward to a lawyer, or print before signing. A DocuSign link delivered by text message to a cell phone creates pressure to tap and sign immediately. Intoxalock had the email address. Intoxalock chose the text message. That choice was not an accident.

What I found inside that contract bore no resemblance to what Locke had described on the phone.

There was, in fact, a lease. A six-page document bearing version number Ver 1992.5 — confirming a long-established fee architecture. There was an $81.56 lockout reset fee. A $65.24 administrative closing fee. A $40.00 no-show fee. A $3.26 data processing fee at every calibration. A $3,000 lost device charge. A mandatory arbitration clause. A class action waiver. A jury trial waiver. And a $100 total liability cap — meaning no matter what this company does to you, their maximum legal exposure is one hundred dollars.

None of these had been mentioned on any of my recorded calls with Locke.

Not one.

The Conversation She Will Never Forget

I called Locke again. *67, then her extension. She answered.

I told her I had read the contract. I reminded her she had told me there was no contract. She agreed — again — that she had told me that. I then began going through the fees line by line with her.

What happened next I did not expect.

I genuinely believe she was learning about these fees for the first time. She kept insisting there were no fees — not defensively, but confusedly — the way someone responds when confronted with information that contradicts what they have been taught to believe.

I think Intoxalock keeps its new salespeople deliberately in the dark about the contract terms so they can make representations they believe to be accurate. The deception has layers. The salesperson is not lying — she has simply never been shown the document she is implicitly representing. Her genuine ignorance insulates the company. The shield protects the company from the salesperson. The salesperson's ignorance protects the company from accountability.

My logo is a shield. For exactly this reason. But there is a lightning bolt destroying the shield.

At the end of that conversation I asked her a question.

"Does it bother you, as a human being, that you are committing fraud all day long?"

— David Lazarus | Recorded call | February 2026

The silence was deafening.

Then she told me I needed to call customer service.

Customer service is India.

The Legal Architecture of What Just Happened

I am not an attorney. Nothing that follows is legal advice. But I can tell you what the law says — and one might ask a qualified attorney whether Intoxalock's contract formation process survives contact with it.

Because here is what I see when I read these statutes. I see five independent legal theories — any one of which, standing alone, might be enough to void this contract entirely. Intoxalock appears to have all five working against them simultaneously.

1. There May Be No Valid Contract At All

For a contract to exist, both parties must knowingly agree to the same terms. This is called mutual assent — a meeting of the minds. Under the foundational case Specht v. Netscape Communications Corp., a consumer's digital signature does not communicate legal assent to terms that were actively concealed from them.

Whistleblower Disclosure #20 — from an Intoxalock operations employee on SimplyHired — confirms that concealment is not incidental. It is operational policy. NONE of the customers sign or even SEE a contract until they cannot get a work order.

NY UCC § 2-A-204:  Under New York lease law, mutual assent is required for contract formation. A consumer cannot legally accept terms they are prevented from seeing. Because Intoxalock explicitly structures its relationship as a device lease, Article 2-A governs — not Article 2.

One might ask: whether a contract that was deliberately withheld from the consumer until after installation — and then delivered in unreadable format to a cell phone — was ever validly formed in the first place.

I am not a lawyer. I will leave that to those who are.

2. Fraud in the Factum — The Verbal Promise Is the Exact Opposite of the Written Terms

The verbal pitch — no lease, no contract, month-to-month — is not merely inconsistent with the written document. It is the precise opposite of what that document says. That is not a misunderstanding between parties. That is fraud going to the very character of the document itself.

In law this is called fraud in the factum. It renders an agreement void ab initio — void from the very beginning, as if it never existed.

3. Economic Duress

The dashboard was disassembled. The device was hard-wired into the ignition. The car was physically inoperable without it. The court-ordered compliance deadline was running. Then the DocuSign arrived.

Austin Instrument, Inc. v. Loral Corp.:  A contract is voidable when a party's assent is induced by an improper threat that leaves no reasonable alternative. A consumer standing in a garage, car already compromised, facing a judicial deadline, told to sign now — is a textbook economic duress scenario.

One might ask: whether obtaining a contract signature from a consumer whose vehicle has just been physically altered, who cannot legally drive without the device, who faces a court deadline, and who is being pressured to sign immediately in a service bay — might constitute economic duress sufficient to void the agreement.

I am not a lawyer. I will leave that to those who are.

4. The E-SIGN Act Does Not Save Them

I am not a lawyer — but it seems to me that Intoxalock may argue that a DocuSign link constitutes a valid electronic signature under the federal E-SIGN Act. One might ask a qualified attorney whether that argument holds up.

The E-SIGN Act validates the mechanism of electronic signatures. It explicitly preserves all standard contract defenses. It says nothing — nothing — about whether the underlying contract was obtained through fraud, duress, or deliberate concealment. A coerced blind signature on an unreadable cell phone screen is still coerced. Still blind. Still unreadable. The technology does not launder the fraud.

5. The Arbitration Clause Collapses With the Contract

When Intoxalock's lawyers invoke the arbitration clause — and they will — one might ask a qualified attorney to respond with a very simple question:

Which contract?

The arbitration clause lives inside the contract. If the contract is void, the arbitration clause is void with it. You cannot enforce a clause from a document that legally does not exist.

Furthermore: the 21-day opt-out window begins running at installation — before the consumer has seen the contract. A deadline to opt out of a clause in a document the consumer was programmatically prevented from seeing cannot legally bind that consumer. The clock cannot run on a document no one has been allowed to read.

And then there is this. My son never signed it. The signature line on the Master Lease Agreement, Ver 1992.5, dated February 18, 2026, is completely blank where the consumer's name should appear. The CFO of Consumer Safety Technology, LLC — Sonya Evanosky — signed it. My son did not. Intoxalock billed, operated, and asserted contractual rights as though a fully executed, mutually agreed-upon contract existed.

One might ask: what it means under contract law when a company enforces the terms of a document that only one party has signed — and when the other party was never shown the document before the device was installed in their vehicle.

I am not a lawyer. I will leave that to those who are.

6. If the Contract Is Void — Everything Inside It Falls

The consequences of a void contract cascade in one direction:

Arbitration clause:  Gone.

Class action waiver:  Gone.
Jury trial waiver:  Gone.
$100 liability cap:  Gone.
21-day opt-out window:  Never legally started

EFTA payment authorization:  Never validly obtained.

Every charge they have collected. Every violation they have reported to courts. Every penalty they have assessed. All of it resting on a document that — one might ask a qualified attorney — may not legally exist.

The Curry Case — And Why It Matters Here

On March 14, 2026 — less than thirty days after my son's installation — Intoxalock's backend systems were disabled by a cyberattack. The company went dark for eight days. Consumers were stranded. Devices locked out. Phones went unanswered.

Derrick Curry of Worth, Illinois missed work because his device failed during the blackout. He was fired from his job. He filed a class action lawsuit — Curry v. Consumer Safety Technology LLC, case 4:26-cv-00134 — in U.S. District Court for the Southern District of Iowa on March 26, 2026, one of at least three related federal class actions filed against Consumer Safety Technology LLC in that court in March 2026. I do not have a subscription to PACER at this writing, but based on publicly available information this litigation appears to be actively proceeding.

Intoxalock's lawyers will almost certainly invoke the arbitration clause to attempt to kill or limit that case. Every consumer in that class signed the same contract — delivered the same way, under the same circumstances, with the same missing signatures and hidden terms.

One might ask: whether a class of consumers who never saw the contract before installation, received it on a cell phone in unreadable type after the device was hard-wired into their vehicles, and in many cases never signed it at all — can be compelled into individual arbitration under a clause extracted through that process.

I am not a lawyer. I will leave that to those who are.

The courts are watching. The legal landscape on arbitration clauses obtained through deception is actively shifting. Qualified attorneys in the Curry case will be asking these exact questions. I will be watching carefully.

One Last Thing

The internet is full of customers describing the exact same experience I just described. The same routing to India the moment they became customers. The same price discrepancy at installation. The same unread DocuSign arriving after the fact. The same wall when they tried to fight back.

They are not making it up. I lived it. And I had fifteen years of professional experience telling me exactly how far outside the bounds of normal business conduct every single step of it was.

What happened to my son did not happen because of a glitch. It did not happen because of a bad employee. It happened because of a design. A design that has been running for years, across 46 states, on an estimated 150,000 people annually — people who cannot say no, cannot walk away, and cannot fight back without someone finally deciding to pay attention.

I am paying attention.

And now, so are you.

intoxalockedout  (v., adj.)

To be legally trapped — financially, physically, and procedurally — by a court-ordered product or service from which there is no exit, no recourse, and no one who will answer the phone.

"She read every page of the six-page lease on her phone — all the way down to the $100 liability cap, the mandatory arbitration clause, and the jury trial waiver — and then looked up to find that the mechanic had already driven her car around back. She had been completely IntoxaLockedOut before she finished the fine print."

For press inquiries: Intoxalockedout+media@gmail.com

Nobody asked me to do this. Nobody paid me to do this.

I just could not look away.

— David Lazarus | Founder, INTOXALOCKEDOUT™

Legal Disclaimer

David Lazarus is not an attorney and is not engaged in the practice of law. Nothing contained in this publication constitutes legal advice, and no attorney-client relationship is created by reading, subscribing to, or communicating with IntoxaLockedOut. The content published here represents the personal research, documented experiences, and consumer advocacy opinions of a private citizen conducting pro se advocacy. All factual claims are based on documentation, recordings, and publicly available information in the author's possession. Readers with legal questions or disputes are encouraged to consult a licensed attorney in their jurisdiction. This publication is protected expression under the First Amendment of the United States Constitution.

This publication is hosted on Substack. By reading, subscribing to, or interacting with this publication you are also subject to Substack's Terms of Service and Privacy Policy, available at substack.com/tos and substack.com/privacy. IntoxaLockedOut operates in full compliance with Substack's platform guidelines. The Terms of Use governing this specific publication are available at intoxalockedout.substack.com/p/terms-of-use.

© 2026 IntoxaLockedOut™ — All Rights Reserved — intoxalockedout.substack.com

First, I want to thank you for keeping this channel active and providing such a vital space for consumer awareness.

Second, I wanted to reach out directly to let you know what I am doing and why. I have already published 15 investigative articles about Intoxalock's corporate practices on my Substack—material that is deeply researched but currently hard for everyday consumers to find. I have 30 more high-impact articles already written and queued up to be published, all containing critical evidence and data that directly affect the consumers in your group.

I want to be completely clear: I am not looking to steal your audience, and I am not looking to make any money whatsoever from this group. All of my research is a totally free public service. On my Substack, users will always be able to read my material for free. I don't want anyone from this Reddit group to ever pay for a subscription—they have been caused more than enough financial grief by this company already.

My goal is to help grow this Reddit channel, bring these facts to light, and give captive consumers the ammunition they need. Tomorrow morning, I am posting a comprehensive breakdown exposing the Intoxalock contract direct from my Substack and detailing the specific reasons why it may not stand up in court.

Thank you again for your work running this community.

Best regards,

David

Founder, Intoxalockedout

​

I've been digging into how Intoxalock manages to maintain a 4.4-star rating on Trustpilot despite the thousands of horror stories we all know about.

​I looked at the numbers, and they are mathematically impossible based on normal human behavior. Consider the review counts for these massive companies:

​Wells Fargo (70M+ accounts) — ~1,500 reviews

​Spirit Airlines (44M passengers) — ~1,200 reviews

​Verizon Wireless (143M+ connections) — ~6,700 reviews

Electronic Arts (600M+ players)- 6,400 reviews

Door Dash (37M monthly users) - 13,500 reviews

​T-Mobile (125M+ subscribers) — ~7,400 reviews

​COMBINED TOTAL: 1 Billion+ consumers = ~36,700 reviews

​Intoxalock (~150,000 Americans annually) = 75,200+ reviews.

​How do they have more reviews than of all those giant corporations combined?

​It’s a structural trap. They solicit the review immediately after the sales call—before the device is installed, before the first lockout, before the battery dies. They flood the system with 5-star reviews based on a nice sales rep to build a massive "buffer" that buries our legitimate 1-star complaints. They then use this fake 4.4-star rating to gaslight judges, the DMV, and regulators into thinking they are a reliable company.

​I just published a full, deep-dive breakdown on exactly how they do this (and the federal laws they might be violating to pull it off).

​You can read the full piece here: intoxalockedout.substack.com

​I'm not stopping until this whole system is exposed.

— David Lazarus | INTOXALOCKEDOUT™