r/intoxalock

Hello, I am going to be applying for my IID in kentucky when I am convicted in June for a first offense DUI with aggravating factors (high BAC and minor accident)

I was just wondering if anyone else in kentucky could provide a time frame of the length of their installation? I have read online that the 6 month lisence suspension can be reduced to 4 months with an IID with no violations for 90 days. Does that mean you are only required to have the device installed for 4 months if you go violation free?

Thank you for any information, I have been trying to do research online but have found some conflicting answers

These pieces of work have ignored me, tried to scam me, and blatantly lied to me. I wasn’t having it. I read around that if you put an honest, but nasty nonetheless review, they’ll get back to you instantly because they want their ratings high. I got a call back the very next day, exorbitant apologies, “what can we do to make this right”, the whole works.

The sales team, if you’d call them that, are the ones at fault here really. Not the (excuse me) foreign costumer service reps who you do speak with.. that’s just my opinion. But, I got my situation resolved that way.

Customer advocacy is who you want to contact if you have any true problems and can’t get in touch with anyone. They are who will contact you and make things right if you do make a review. This is just my experience though.

FUCK Intoxalock.

Side note, I think it’s so incredibly ridiculous that it’s built to go off after detecting even .01% alcohol or whatever. It should go off if it detects enough alcohol to actually affect you. As in, even 1 small drink. But mouthwash? Soda/energy drinks? Particular foods? The device smelling perfumes or air freshener? Ridiculously unnecessary and just a blatant money grab.

The retests while driving, those are unnecessary and over the top as well, way too often, and have gotten me too close to comfort into bad traffic situations. I can be merging onto a major highway trying to cut into a lane, and it’ll go off. THATS WRONG!

It should be able to detect a particular amount of alcohol, and it should be 1 blow to start the car, and 1 blow to stop the car. That’s really it. That, along with probation that I’m sure anyone who has the device is putting up with, is enough to guarantee no backpedaling. If it isn’t, that’s a character flaw, and they’ll get what’s coming correctly. I don’t see why the rest of us have to be put through hell due to some people drinking and driving even with the device, or tampering. I could go on and on.

I've been reading post after post all about using a trickle charger and very few talk about using a battery maintainer. If your not testing your battery and unplugging your trickle charger when the battery is fully charged, your going to do damage to the battery that can lead to the battery failing. A battery maintainer is designed to detect when the battery is full and it will shut it's self off wen needed, it will also turn it's self on when needed to maintain a full battery without overcharging it. Hope this helps a little.

Anyone else having the unit overheat lately with the hot weather we've been having? If I ever forget to shove the unit all the way underneath the seat on a hot day, it just doesn't work. Let's me blow in regular, inhale regular, then exhale regular, but then at the end instead of "beep" and then "testing" what happens instead is I beeps like crazy a bunch of times and then tells me to retry. This is 100% due to the tempurature because my typical solution to this is unplug it and wave it around a bit(since I obviously can't just start my car to use the AC to cool it down). But anyway. This shit happened to me WHILE DRIVING today. It was sitting on my cupholder, must have been direct sunlight because it got hot and wouldn't accept a test from me. Almost gave me a fucking heart attack because I was scared, I've already gotten re-suspended before for issues with this stupid thing, and I'm going on like year 9 with the fucker due to that (initial req was 2 years. But the hardship license I had for 2 years didn't count so it was really four, and then I got a 10yr suspension RIGHT AT WHAT WOULD HAVE HEEN THE END of year 4, took 2 years to appeal the suspension. then they restarted my two years after successful appeal. I'm done soon. But not soon enough). Anyway, this overheating and not letting me even test bullshit is a little scary. And it seems like it's really really frequent that this is happening.

Anyone got any ideas on keeping this thing from overheating? I maybe just have to shove it deep under the seat while I am driving too, but then I won't hear retest requests. But I can't risk a violation because the stupid thing gets too hot and won't let me test.

I CAN'T be the only one having this problem lately right?

Intoxalock has been the biggest headache. Today I called my service center to see if I could come in for a recalibration. They inform me they are no longer doing business with intoxalock and I have to find somewhere else to go. I understand why they cut ties, I wish I could. I only have 4 months left of my 1 year requirement and I just don't have the time or money to switch. The only reason I went with intoxalock instead of lifesaver was because the service center was 5 min away vs 1.5 hr away for lifesaver. Now my next closest intoxalock center is an hour away. My device has a 4 day countdown but the app is telling me I have until May 27th. I call intoxalock which again drives me nuts because I can never understand a word they're saying. they said that after the 4 day countdown there will be am additional 5 day countdown to the 27th. That sounds stupid and I already don't trust them, I'm hoping its true though because due to my work schedule I won't be able to get to the center until atleast Friday.

I understand that this is my punishment for driving under the influence but this device has been nothing but problems since the beginning. The actual incident happened in November 2024 and Im still paying for it almost 2 years later. I havent even had a drink the entire time and its still extremely stressful. I don't want to do this anymore.

Anyone ever experience a failed test while in Ketosis or because of drinking beverages with artificial sweeteners?

For the past week or so, my device has been making me blow into it more than once to get it to start. I didn't think much because it's been a cooler spring here in WI. Suddenly today it's a lot hotter and after 4-5 tries, it wasn't working.

I was able to get my car towed (they say they will reimburse) and got a new device. Moving forward, how should I keep my device cool or away from the sun/heat?

Also to note, both the caller and person who checked on my device weren't sure if it was because of the heat or not. But my car battery is fine and I literally drove the night before from work. The person who replaced my device did said it was hot when he felt the device though.

Thank you!

Ok, still didn't get my question answered in detail. Im in Wisconsin. My driver's license says I need to have the device until june 10th. Im leased with intoxacrock until August 26th. What steps in exact detail do i need to do to get this damn device removed right after june 10th? Do i go to dmv, go to my court, call intoxacrock? What exactly? And when exactly do I do all of this? What do I need to get or obtain from the court or dmv if I do need to go to them before having the device removed? Im literally in the dark. Someone please walk me through what exactly I need to do and when I should do it. TYIA.

Back in January, I bow to start my car, zeros. Soon as I start my car “ sync data “ appears on my device. 5 mins goes by and still hasn’t left, so I call Intoxalock about it. They said it was a power disruption from my battery to my machine, low battery more than likely. I live in Michigan and it was end of January so coldest month of the winter. A week prior my battery died and had to charge it, so many times I start my car and it barely starts or says weak battery.

3 months later, end of April I get a letter from SOS revoking my license due to tampering, illegal start. So I send all my documents into SOS and they don’t care to help me, I filed my appeal and have court at the end of may.

Also I got that packet showing all my blows and pics from that date and where the illegal start came from. I have the blower in my hand. My last blow was 2 am I work nights, then it said my next blow was 308 pm and it never read my breath sample.

Between 2 am and 308 pm, I blew 4 times and it all registered zero and when I looked at the pics my camera never took a picture of me blowing and it wasn’t on any of the pictures they sent me. So now I’m confused on how I have data logs of blowing but no pictures.

I have been on the phone with Intoxalock and they can’t help me out at all, keep saying contact the state.

Also on my annual report there is no violation stemming from that date of the illegal start, also last year two dates where my machine went off when I was sleeping and I had to go pay the 75 and take a drug test.

So now going to court I should be fine knowing that so many things are wrong with this device they have me

anyone else experience this ?

some guy totalled my car and to get it swapped into a new vehicle they’re charging me … $400 + a $30 fee. this is with a discount on my original quote of $550 + 30. i cannot believe the bullshit they get away with at this fckn company.

Anyone else have issues trying to get there data logs from intoxalock? I’m trying to get it for my upcoming hearing for a major violation after missing a test. I paid 25 dollars and still haven’t received it they just keep sending me a general summary for the wrong month but nothing with the data I need.

So at the end of this month I’m getting this put into my car. I really can no longer eat bread or drink energy drinks? I often eat a kolache on the way to drop my kids off at school. I have bad ADHD and a bad memory. How do you possibly remember to not eat bread or drink energy drinks an hour and a half before driving? Just no longer take trips where you have to stop to eat either? This isn’t court ordered, more an agreement in divorce.

Pretty much the title, but yeah, once you are done with Intoxalock, make SURE that your account is deleted off their servers. Meaning that it is completely gone, you can't log in, you can't recover it.

The cyber attack in March proved that they are NOT to be trusted with your data, so when you are done with them and the device is removed, email Customer Advocacy at customeradvocacy@intoxalock.com and demand that your have your data server-wiped or you will file complaints with your state's consumer protection division and pursue them with legal action.

Don't waste time calling or sending an email anywhere else. I called, and I was told by the Indian call center rep "I am unable to delete the account, but don't worry about it!"

Yeah, don't worry about a parasitic company that leaves it's servers open to cyber attack having my name, DOB, SSN, and an active credit card. And don't think that canceling the credit card on file is good enough, they will STILL have all that other information, ready to sell to the next data broker that wants it or give it to the next hacker that breaches them.