Home2 MKT insulting ripoff
“Forgot your toothbrush or just need a snack? Home2 MKT® has you covered.”
I forgot to bring food back, staying with family all day, took my sleeping medicine mirtazapine and I'm starving. Can't drive, and everywhere is closed. Figure I can top off with some snacks at the advertised market and that Hiltons are good it'll be a bit of a markup but fine.
I asked how much the small microwave pizza was, maybe worth $3 max at a grocery store, and it was $11.60! They had no shelf stable real food options which never could have justified such a price anyway. A snickers bar is $6. I ended up buying a single (broken) packet of pop tarts which was listed at $2.50 but they charged me $3 somehow which goes above the 7% local sales tax.
Nothing about this is honest to have amenities deceptively advertised only to be an actual scam that would make San Francisco airport vending machines blush. As a "guest" of any hospitality industry I'm insulted after I was already prepared to accept a 100% markup without trouble. To be put in this situation is deeper than just an insult, it is humiliating by the very principle of the matter because to accept such a degrading insult would be even worse than to be kept up at night by hunger.
If this is how the company blatantly violates my trust when I'm in a pinch of this nature, how am I supposed to trust what they do with my data? I don't. I'm 34 years old and would not want to do any future business with an unethical company that allows any such unscrupulous practice to go on openly as official policies in any of their branded locations, not just some employee misconduct but actual policy.
I don't even want to be bribed out of this. A company could only clean its reputation from such bad practices being exposed by thoroughly purging the practices, reprimanding them, reforming them, reaccounting for what goes on at all of their locations so something like this could never slip by again, and successfully maintaining the repair.
I wouldn't have been mad if they specifically said they had no food at all, but to offer this extortion is dishonest by falsely representing a supposed amenity that in fact doesn't actually exist by any reasonable standard. And if you're lied to like this, not only by the amenity itself but also the checkout price discrepancy, there is no trust in the relationship as a customer.