WIBTAH For reporting Toyota Service Center employees to corporate? Would it even do anything?
DISCLAIMER: This may be a bit of a long and hectic story. My wife and sister say Im overreacting because men do this all the time. But I honestly believe it’s because of the lack of accountability they face when it happens. I called the GM and he kind of cut me off mid story and said yeah it’s unprofessional and he’ll talk with him about it.
Usually, I drop the car off at the service center. Every single they’ve put the car in the parking lot, i come back and get the keys, and leave. They have NEVER EVER personally driven the car back out to me.
This time we drove separately because we had to do something after so she dropped it off this time while I waited in the lot then we left.
This time, the service department marked my vehicle ready at 11:55 AM. We got there to pick it up at 12:45-ish. The service guy intentionally held it in the garage for an hour. And when my wife went to go get the keys, he personally drove it out of the service garage entrance near the door where the customers come out at. The cars always exit out the side door behind the building.
He proceeded to acknowledge her marriage and said can he still take her out and get her number. She said no obviously.
When she told me, I called the service center 6!!! times to try and speak to just anyone and just say “Hey dont do that” and never got an answer so I went back up to the service center but they just shrug their shoulders and say the manager will be back on Monday @ 7am. So i turn my car around and go back up there and they say manager wont be back until 7 on monday. I didn’t yell or argue i said okay thank you and left. The service guy makes full eye contact with me and turns his back to i guess hide. Then when im in my car driving away, he’s running my car down saying , “wait wait hold on bro”.
As soon as i pull out the lot, the receptionist lady that shrugged her shoulders calls wife from the service phone that previously went unanswered 6 times like 10-15 minutes ago. My number is the primary number on the account. I get all the service texts, because im the one that usually picks it up. They skipped mine on purpose and went to the secondary number to smooth it over and when they found out I was on 3 way they said it’s my wife’s fault because she spoke to him first. He was driving her car! He held the car in the garage for an hour for the purpose of driving it out.
Like I could brush off the asking for number, but it was the whole being a creep then blaming my wife for it.