u/Individual_Safe_5920

Does anyone else work in healthcare? Everyday is another verbal attack. I work in a specialty where 70% of pts are experiencing no threat to their health either. Having the same 30 pts call in a week to ask you to message their doctors something that is already stated in their after visit summary…calls for refills when they have 9 refills remaining at their pharmacy but the pt is insisting they don’t (we call and confirm that they do).

Referrals…shudders.*** *Pts yelling at you due to referral processing time. Referring doctors saying they sent a referral and it’s nowhere to be found. Pts telling you their insurance changed 3 days before their appt and auth is needed so we have to schedule for next available 3 months out…more verbal abuse. Like I get it but I don’t. They have to know I have no control over these things, right? 🫩 this is only 3% of it all.

What is your healthcare call center pet peeve?

I believe with the new iPhones there is a feature to where you can have iPhone ring you once you’re off hold. I hate when I say my line “thank you for calling….” And then I hear “one moment while we notify the caller” and they’re like “hello? hello?” Like I called them….ma’am you called us….Noe how can I help today 🫩

I work for UC Davis and maybe it is my department but coworkers and management are just rude. It’s common that if you reach out to your supervisor for some you just won’t hear back. It seems everyone hates everyone else. Doctors calling out last minute everyday…I’ve worked for private practice and non profit before here so maybe this is how it is to work for something as big ac UC Davis, but I am wondering if Sutter has a better culture? I’m considering switching