Chanel et moi repair made my bag worse. Next steps?
I bought a flap bag in a light color at a Chanel boutique a few years ago. I wore it a lot and the color faded. The chain caused discoloration (black marks) in the back pocket and some on the front. Also, I have corner wear. My bag was supposedly sent to Paris as it is still under the 5 year warranty period. However, it came back even worse than before. I’m seeing new black marks.
I can’t believe they won’t do anything anymore. Then, what good is the warranty? My SA said they don’t re-dye anymore. They also didn’t address any of the other issues. Supposedly, they “cleaned and polished” it.
What can I do now? The thing looks awful.