Citigold relationship manager
I've been with Citibank for many years - the relationship managers never had issues waiving incoming and outgoing wire fees (I know online wires are auto-waived but I mean in person). My relationship manager said they lost the ability to waive wire fees about a year ago. They lost a lot of their other abilities too (like waiving late fees for credit cards). Anyone else have experience with this? Has anyone tried to escalate to someone above relationship managers?