lost time sensitive package/help!!
I’m hoping someone here may have advice on how to escalate a missing package issue that seems stuck between a UPS Store and the main UPS system.
On Monday, I went in person to a UPS location in Shrewsbury, NJ and had a shipping label created at the counter by the store attendant. The package was physically handed over and accepted by the employee.
The problem is that the package never received an origin/acceptance scan. Tracking still only says “Label Created,” even though the package was physically tendered at the store.
I’ve already:
- Contacted the store multiple times
- Filed a claim/investigation
- Requested a physical package search
- Contacted UPS customer service and customer relations
The store says they searched the location but have no answers, and UPS support keeps treating it like the package was never dropped off because there’s no scan.
This package was extremely time-sensitive, and I’m trying to figure out:
- Is there any way to identify or contact the driver who picked up from the store that day?
- Can UPS review pickup records or internal store scans?
- Is there a higher-level escalation path beyond standard customer service?
Any insight from current/former UPS employees or others who’ve dealt with this would be hugely appreciated.